Stan Smelyansky

• Well educated in steamship line, the Montreal port and rail processes for picking up and receiving containers
• Supervising and dispatching 35+ drivers
• Plan and Schedule drivers efficiently
• Ensuring that all work is accurately entered and managed in Dispatch-Mate (TMS)
• Monitor Driver’s routes via GPS – GeoTab & KeepTruckin
• Managing the freight chain from port/rail to delivery in an efficient and cost effective manner
• Coordinate customs clearances using WebCustoms (ACE & ACI)
• Effectively plan and prioritize all loads, making best use of equipment while meeting service requirements
• Liaising among mechanics, clients and drivers
  

• Overseen logistics, warehouse, transportation and customer service through strategic planning
• Negotiated and obtained freight quotes
• Prepared customs documents for distribution to freight brokers and/or Customs’ Brokers
• Coordinated with project managers and carriers to ensure optimal deliveries
• Communicated with suppliers and retailers to achieve profitable deals and mutual satisfaction
• Controlled the flow of inbound/outbound raw materials and finished goods
• Processed shipments with all major courier companies (FedEx – UPS – Purolator)
• Updated end of day reports into internal Q Management System and CRM Platform

• Acted as first point of contact for all customers
• Utilized customer service software to manage interactions and track customer satisfaction
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

BRIO Winner for year - End 2017

• A BRIO is awarded to employees that embodied BMO’s corporate values and vision by having a positive impact on the market while going beyond their expected role.

• Helped businesses of all sizes to overcome the challenges associated with mobility management
• Spoke to C-level executives and structured deals thus improving negotiation skills
• Projected a professional image in- person, on the phone and via e-mail
• Maintained and built customer relationships and loyalty

Top Performer

• Consistently produced high volumes of quality work; ability to build solid working relationship
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Learned how to handle different personality types and take on leadership roles amongst peers.

• Sold products and performed data entry of customer orders in computer system
• Successfully and repeatedly, upsold products and services
• Researched billing issues in a timely fashion
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.