Stan Liu
Edmonton,AB
Summary
Client Server and Manager dedicated to assisting account executives and account teams by performing client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Customer Server and Manager offering years of track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
10
10
years of professional experience
Work History
Project Manager, Client Services
Vector Architects Design Office, Ltd.
09.2019 - 03.2023
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Architect
Kengo Kuma And Associates Design Office, Ltd.
01.2018 - 08.2019
- Conducted pre-planning studies for new construction and renovations to buildings and facilities that included specialized functions.
- Verified construction documentation to meet client requirements and vision.
- Reviewed technical drawings developed by CAD technicians and drafters.
Part-time Server
Peiyang Cafés
09.2015 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Representative
Urban Environment Design Magzine
03.2013 - 03.2015
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Project Management
University of Alberta
Edmonton, AB05.2025
Bachelor of Arts - Architecture Design
Tianjin University
Tianjin, China06.2015
Skills
- Fluent in English and Chinese (Mandarin)
- Retail experience
- Microsoft Office Suite
- Customer assistance
- Project planning and development
- Advanced problem solving
- Strategic planning
Rock Climbing(bouldering)
2-year experienced climber with a passion for conquering challenging terrain and promoting a culture of safety. Proven ability to excel in both indoor and outdoor environments, utilizing technical skills, problem solving and teamwork. Adept at fostering a positive and inclusive climbing community.
Timeline
Project Manager, Client Services
Vector Architects Design Office, Ltd.
09.2019 - 03.2023
Architect
Kengo Kuma And Associates Design Office, Ltd.
01.2018 - 08.2019
Part-time Server
Peiyang Cafés
09.2015 - 01.2018
Customer Service Representative
Urban Environment Design Magzine
03.2013 - 03.2015
MBA - Project Management
University of Alberta
Bachelor of Arts - Architecture Design
Tianjin University
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