Staffy Basra
Surrey,BC
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager, Customer Service
Stephen yeung
08.2021 - Current
- Managed a cash register with an average of in sales each day.
- Researched and designed solutions for system maintenance, upgrades, and security to keep the company ahead of its competition.
- Provided customer service and was involved in training new team members each month.
Cashier/Customer Service
Navdeep kaur
07.2020 - 07.2021
- Operated the cash register effectively and accurately, processed payments by cash, credit card, gift card or automated debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Count money in the cash drawer at the beginning of the shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to the customers.
- Maintained cleanliness of the checkout area including any countertops, registers, windowsills and floors.
Education
Office administrator -
Oxford online learning centre
02.2025
Medical receptionist - undefined
Harvard online academy
Associate of Science - undefined
Kwantlen polytechnic university
Surrey, BC10.2020
Skills
- Client support
- Food service management
- Hospitality industry background
- Strong verbal communication
- Prioritization and scheduling
- Skilled in formatting and editing with Microsoft Word
- Experienced in English communication
- Microsoft excel
- Administrative experience
- Organizational skills
- Complex Problem-solving
- Workforce education
- Customer relationship management (CRM)
- Sales techniques
Accomplishments
- Won employee of the month twice award in 2022 and 2023.
- Successfully recruited and trained 20 new customer service representatives.
- Supervised team of 8staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Full Professional
Panjabi
Full Professional
Certification
- Food safe
- First aid
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Gardening
- Cooking
- Backpacking and Hiking
Timeline
Manager, Customer Service
Stephen yeung
08.2021 - Current
Cashier/Customer Service
Navdeep kaur
07.2020 - 07.2021
Medical receptionist - undefined
Harvard online academy
Associate of Science - undefined
Kwantlen polytechnic university
Office administrator -
Oxford online learning centre
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