Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Stacy Ann Douglas Wilson

Calgary,AB
Stacy Ann Douglas Wilson

Summary

Proactive and client-focused, adept at reception management and relationship building, with a proven track record at New Imperial Court Restaurant. Excelled in maintaining a welcoming environment and efficiently handling customer inquiries, showcasing strong decision-making and multi-line phone operation skills. Achieved significant improvements in client satisfaction and reception area efficiency.

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
years of professional experience

Work History

New Imperial Court Restaurant

Receptionist Administrator
11.2018 - 01.2025

Job overview

  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Facilitated onboarding of new staff by preparing workstations and necessary access credentials.

Royal Palace Restaurant

Server
04.2014 - 11.2018

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Pre University of The West Indies Mona
Kingston Jamaica

University Overview

Oberlin High School
St Andrew Jamaica

University Overview

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Reception area maintenance
  • Payment collection
  • Client relations
  • Scheduling appointments
  • Supply management
  • Supply oversight
  • Policy enforcement
  • Facilities management
  • Call handling
  • Customer service
  • Phone and email etiquette
  • Relationship building
  • Decision-making

Languages

English
Professional Working

Timeline

Receptionist Administrator
New Imperial Court Restaurant
11.2018 - 01.2025
Server
Royal Palace Restaurant
04.2014 - 11.2018
Pre University of The West Indies Mona
Oberlin High School
Stacy Ann Douglas Wilson