Stacy Scarpella
Pickering,ON
Summary
Experienced Team Leader specializing in client care, service delivery and strategic planning.
Overview
19
19
years of professional experience
Work History
Team Leader, Disability Client Services
Meta Centre
Toronto, Ontario
06.2006 - Current
- Organized weekly meetings with team members to discuss client cases and coordinate care plans.
- Developed strategies for improving services to clients in order to meet their changing needs.
- Trained new staff on disability service policies and procedures.
- Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.
- Advised management on potential changes or improvements needed for successful program implementation.
- Managed budgeting processes related to disability services provided by the agency.
Education
Social Services
Centennial College
Scarborough ON06-2006
Skills
- Case management
- Budget management
- Client advocacy
- Communication skills
- Team building
- Client communication
- Relationship building
- People management
- Leadership
- Task delegation
- Team motivation
- Leading team meetings
- Shift scheduling
- Team Check-ins
- Client service
- Program development
- Overseeing daily activities
- Conflict resolution
Client care
- This includes answering questions, addressing concerns, handling complaints
- Ensuring a positive client experience.
- Advocating for clients needs in a community setting
- Updating records, and protecting confidential information.
Service Delivery
- Ensure there are suitable services available for all clients.
- Provide financial support via trainings and hands on access.
- Follow up with all service that were provided.
Strategic Planning
- Planning daily community access for clients and staff.
- Improving staff engagement in a fast pace environment.
- Ensured practical steps were taken to achieve desired goals for clients and management.
Timeline
Team Leader, Disability Client Services
Meta Centre
06.2006 - Current
Social Services
Centennial College