Jennifer MacKay
Sault Ste. Marie,ON
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in office industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
23
23
years of professional experience
Work History
Office Secretary
Algoma Endodontics
2022.03 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted thorough research in gathering data for various office projects leading to informed .
- Enhanced office efficiency by implementing new organization and filing systems.
Office Manager
Dr. Gene McCauley
2001.08 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Practice Management
Canadore College of Applied Arts And Technology
North Bay, ON04.2000
Skills
- Calendar Management
- Database entry
- Office Administration
- Customer and client relations
Timeline
Office Secretary
Algoma Endodontics
2022.03 - Current
Office Manager
Dr. Gene McCauley
2001.08 - Current
Practice Management
Canadore College of Applied Arts And Technology
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