Stacy Lysenko
Leduc County,AB
Summary
Accomplished Office Manager with a proven track record at Redco Construction LTD, adept in office administration and customer service. Excelled in streamlining operations, reducing claim processing times by enhancing customer satisfaction. Skilled in bookkeeping and maintaining confidentiality, demonstrating exceptional organizational and clear communication abilities.
Overview
23
23
years of professional experience
Work History
Office Manager
Redco Construction LTD
04.2012 - 10.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Claims Processor
Alberta Blue Cross
09.2010 - 09.2011
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Clerk/Typist
Alberta Health Services, AHS
07.2001 - 01.2010
- Collaborated with colleagues on cross-functional projects, providing valuable input on process improvements for increased efficiency.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Education
Business Office Skills/Medical Terminology - Business Administration/Medical Terminology
Business Career College
Edmonton, AB06.1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
Timeline
Office Manager
Redco Construction LTD
04.2012 - 10.2024
Claims Processor
Alberta Blue Cross
09.2010 - 09.2011
Clerk/Typist
Alberta Health Services, AHS
07.2001 - 01.2010
Business Office Skills/Medical Terminology - Business Administration/Medical Terminology
Business Career College
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