Snowboarding
Reading
Cooking
Learning/Growth
Stacy Loewenberg
Concord
Summary
Leading a diverse Team of 40+ in a high volume restaurant, I overseeing all aspects of daily operations. I am an energetic leader that strives for a positive and well structured work atmosphere. I excelled in my position as supervisor/server and quickly became General Manger. Over the years I have become a high valued employee in the company, as I am passionate, dedicated and driven to ensure the best overall outcome of all ends of operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Broderick Roadhouse
03.2018 - Current
Achieving and maintaining high standards of customer satisfaction while ensuring the quality and consistency of food and liquor preparation.
*Moved up from server position to General Manager in 2018 after working with the company since 2009.
*Developed and implemented multiple strategies to insure customer satisfaction, smooth work flow and a positive work place.
*Constant interaction with guests and employees.
*Scheduled staff, including BOH and FOH, set up and ensured proper training.
*Worked one on one with the Kitchen manager to ensure overall flow of food safety and quality
*Manage payroll, including all hiring/firing procedures as well as all completing onboarding process. Familiar with GetHired and have knowledge on permanent resident cards and USCIS
*Consistent monitoring of food costs, as well as managing time cards and labor percentages.
*Ensure all staff are updated with certificates.
*Held staff meetings to ensure standards were continued to be met.
*Help run the YELP page were i continually reached out to customers to continue a positive interaction and maintain a good relationship with clientele
*Monthly Liquor inventory- Counting and entering into excel, (experience with formulas on excel)
*Deflate altercations behind bar or with employees if needed and am quick to address any customer concerns.
Supervisor/Server
Broderick Roadhouse
06.2016 - 03.2018
Server
Hubcaps Inc.
07.2009 - 06.2016
Education
High School Diploma -
Diablo Valley College
Pleasant Hill, CASkills
- Effective Team Management
- Effective Organization
- Customer Service
- Conflict Resolution
- Operations management
- Food Preperation and Safety
- Accounting Operations
- Committed Team Contributor
- TOAST POS System Management
- Labor Laws
Certification
*ServSafe- MANAGER
*WVVP- Workplace Violence Prevention
*Zywave Sexual Harrassment Prevention-Manager
*RBS Certified
Accomplishments
Worked alone in the restaurant during COVID shut down. I had to lay off my staff and my goal was to ensure the restaurant would not go under. I Maintained all orders, created new specials, followed safety regulations closely to ensure we could stay open while serving. During this time I worked six days a week from open to close helping all the surrounding neighborhood feel comfortable to come out and enjoy their day. I have been interviewed by many local news stations as well because of how well and noticed we were during this time.
Employee Appreciation Letters
Have received multiple Employee appreciation letters, thanking me for my dedication to our team. They all state in different ways how I have directly impacted their future, how supportive I am in helping my staff feel comfortable in any situation as well as my employees feeling like they can learn and grow working under me.
Copies of letters upon request
Interests
Timeline
General Manager
Broderick Roadhouse
03.2018 - Current
Supervisor/Server
Broderick Roadhouse
06.2016 - 03.2018
Server
Hubcaps Inc.
07.2009 - 06.2016
High School Diploma -
Diablo Valley College
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