Stacy Kirpichova

Responsible for all internal IT to Business operational and project communication campaigns:

• Create and distribute all IT to business communication using all approved channels: IT Emails, User Facing Instructions, Demos, Training and Surveys
• Develop processes and workflows to support Communication requests from stakeholders in ServiceNow
• Curate content for company newsletters & intranet; update client sites outage notices

Training & people development:

• Conduct IT department orientations for new employees
• Mentor & train junior colleagues in IT Service management
• Coordination of content for department meetings and Townhalls
• Strategic development and roadmapping for IT communications content

Project facilitation and IT Initiative management: execute communication plans and manage campaigns:

• Collaborate with other teams and departments to ensure message consistency
• Research strategies and develop KPIs to support engagement

• Create and manage social media campaigns for new businesses (Tandoor Bar & Grill, Salmon Arm)
• Strategic growth and development planning for small business
• Professional skills: resumes, cover letters and blog post review & edits
• Marketing Content Review and improvement (Real Estate companies)
• Course Content Review for government approvals (ex: College courses)
• Course creation and instructional training
• Review of grant proposal templates (Radiance Energy)

• Conduct student consultations assist in job search, regulatory requirements, and documentation
• Review and update all co-op policies and procedures to ensure they are in alignment with regulatory Private Institutions Training Branch of BC
• Create course and all educational training content for job-search and career related skills
• Administer co-op related content on the college LMS and teach applicable content to students
• Actively participate in business and community outreach events to promote the College and initiatives
• Collaborate with all Academic departments to ensure the delivery of quality educational content

Write, edit and upload all relevant content for each magazine issue:

• Coordinate and write a new Resident Feature for each magazine each month
• Proofread the magazine to ensure a polished, print-ready product
• Compile a local Calendar of Events section and father relevant neighbourhood and community news
• Edit all contributed content, including any submitted Expert Contributor articles

Conducted specialized technical, occupational and operational training work that supported revenue generation, profit and compliance

• Led and executed training and cross-functional projects that contributed to business plans/strategies
• Worked with key external partners and vendors to assess training needs, and implement curriculum development solutions, training designs, course delivery and evaluation
• Planned and contributed to the design, administration and promotion of BCLC's online retailer portal
• Maintained BCLC’s Learning Management System (“LMS”), including: content management, troubleshooting support, administrative tasks, as well as user/administrator training
• Monitored LMS usage and produced reports to highlight trends and development opportunities
• Created Standard Operation Procedures documentation to establish consistent use of existing systems
• Maintained knowledge of industry, product and procedural changes to ensure existing programs are enhanced to meet changing market needs

Specialized in re-brand project management, with a focus on change management and communications for Hard Rock Casino Vancouver (formerly Boulevard Casino) and Elements Casino (formerly Fraser Downs Racetrack & Casino)

• Used Adobe Creative Suite to create internal marketing and promotional materials, company newsletters, HR memos and key messaging for management teams
• Created correspondence templates for managers and directors to support daily operations
• Implemented and maintained an employee website, including: content, database management, videos, graphics and training and development courses
• Provided mentorship to Communications Coordinator and Marketing departments
• Planned and executed community fundraising events with Corporate Media & Stakeholder Relations team
• Coordinated, scheduled and analyzed change management, guest experience and yearly surveys, including: data compilation, presentation of findings, trend analysis, as well as C-level recommendations
• Contributed to strategic, forward-thinking communication and compensation plans to operational departments
• Arranged stakeholder meetings, catering and audio/video-set up, including finalizing and distributing presentation materials, minute-taking, post-meeting summaries and updates
• Assessed employee engagement and training effectiveness and made recommendations for sustainment

Provided executive assistance and communication to Executive Director, Human Resources:

• Coordinated projects, meetings and events, including venue research, AV and set-up
• Maintained employee information in HR databases (JD Edwards and Cognos) and created new reports
• Updated and optimized HR policies, manual forms, guidelines and layouts using Adobe Dreamweaver (HTML/CSS format)
• Responded to requests for information from internal and external HR and Board of Director inquiries
• Prepared business and corporate governance meeting materials, including minutes and Visio org charts
• Edited and produced corporate communications for various audiences (ex: governance documents, correspondence templates, policies, forms, presentations, reports, posters and operating procedures manuals)
• Researched procedural information and incorporated findings into new policies
• Coordinated company’s e-learning platform administration, maintenance, testing and research analysis
• Created company-wide communication for policy updates and important internal changes

• Provided member communication and administrative support to 78 specialized lawyer interest groups
• Coordinated member and volunteer services: meetings, webinars, e-learning platforms and conferences
• Produced and published communication materials using Microsoft Office and Adobe Suite
• Edited and posted meeting minutes
• Designed and implemented database and survey reporting (iMIS and Crystal Reports)
• Created operations manuals for internal/external use and trained temporary staff

• Organized annual Graduate Humanities Department Student Conference by collecting abstracts, putting together discussion panels and handling all conference related inquiries
• Created a conference program and booked necessary rooms and equipment
• Collected and edited PhD student profiles and project information
• Reported to and collaborated with Graduate Program Director to improve program and website

• Created learning strategies for university and EAL help as well as writing and research tips
• Mentored and trained new educators
• Collaborated with other educators and senior advisors to develop projects and presentations to address foundational difficulties with learning strategies and improve academic workshops
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