Summary
Overview
Work History
Skills
Timeline
Generic

Stacy Keirstead

Edmonton,AB

Summary

Polite and professional office worker successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
10
years of professional experience

Work History

Payment Services Officer - EI Call Centre

Service Canada
05.2019 - Current
  • Answered constant flow of claimant calls with minimal wait times.
  • Helped large volume of customers every day with positive attitude and focus on claimant satisfaction.
  • Learned and maintained in-depth understanding of legislation to offer knowledgeable and educated responses to diverse customer questions.
  • Used tremendous soft skills to keep claimants calm and patient, empathize with claimants but maintain control of the call.

Customer Service Representative

General Bank Of Canada
01.2018 - 04.2019
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about loan payouts, payments, and other related issues via telephone and email.
  • Typed and proofread correspondence, forms, and other documents.

Administrative Assistant

CWD Waste Solutions
05.2017 - 12.2018
  • Scheduled and confirmed appointments
  • Answer telephone and electronic enquiries
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Delivered prompt service to prioritize customer needs.
  • Scheduled and coordinated drivers to maximize productivity and maintain organized calendar.

Telephone Operator

Select Communications
03.2014 - 08.2016
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Trained and mentored new personnel hired to fulfill various roles.

Skills

  • Call Control
  • Customer Service
  • Data Entry
  • Appointment Scheduling
  • Communicating With Clients
  • Verbal and Written Communication

Timeline

Payment Services Officer - EI Call Centre

Service Canada
05.2019 - Current

Customer Service Representative

General Bank Of Canada
01.2018 - 04.2019

Administrative Assistant

CWD Waste Solutions
05.2017 - 12.2018

Telephone Operator

Select Communications
03.2014 - 08.2016

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Stacy Keirstead