Stacy Grant
Kamloops,BC
Summary
Dynamic team leader with proven expertise in customer engagement and workflow management. Committed to driving high service standards and enhancing team performance through effective training and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team leader
Moms with mops
Kamloops, B.C.
09.2021 - 07.2025
- Supervised cleaning teams to ensure high service standards and customer satisfaction.
- Conducted training sessions for new hires on cleaning protocols and safety practices.
- Drove the teams to sites.
- Assigned team members to specific duties.
Manager
Oronge Board Shop
Kamloops, B.C.
08.2003 - 05.2013
- Led sales team to enhance customer engagement strategies.
- Developed training programs for customer support representatives.
- Analyzed customer feedback to improve service quality and response times.
- Oversaw daily operations of sales and support departments.
- Mentored staff on best practices for customer relations and sales techniques.
- Managed inventory levels to ensure product availability for customers.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
Education
High School Diploma -
Westsyde Senior Secondary
Kamloops, BC06-2000
Skills
- Customer engagement
- Relationship building
- Workflow management
- Work Planning and Prioritization
- Attention to detail
- Client communication
Affiliations
- Play recreational baseball
- Gardening/canning
- Spending time with my two children.
- Riding my bicycle
Accomplishments
- I have two amazing children that I'm very proud of.
- Played Roller Derby for four years.
Certification
- Firefighter safety certificate
- Gasses and fumes certificate
- Ear and eye safety certificate
- Toxic chemical certificate
Timeline
Team leader
Moms with mops
09.2021 - 07.2025
Manager
Oronge Board Shop
08.2003 - 05.2013
High School Diploma -
Westsyde Senior Secondary