Stacy Doyle
Roberts Creek,British Columbia
Summary
Results-driven professional with 20 years of diverse sales experience, ranging from restaurants to retail and professional sales environments. Equipped with a Business Administration certificate and a dedication to continuous improvement and learning. Proven expertise in team leadership, customer service, sales strategies, and an innate ability to forge authentic client relations. Adept in time management, efficiently prioritizing tasks while upholding confidentiality and discretion. I am seeking to apply my skill set in a dynamic new role as a Trainee - Insurance Advisor at Westland Insurance Group Ltd in Gibsons, BC. I am prepared to contribute to the company's commitment to community, client care, and team growth, while also pursuing the opportunity to obtain a Level 1 Insurance license through the organization's comprehensive training program.
Overview
24
24
years of professional experience
Work History
Catering Operations Manager
The Shed
08.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Worked with chefs to plan menus according to client needs and budgets.
Professional Dog Walker
Wag & Wildflowers Canine Co. (Self-Employed)
05.2020 - Current
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Provided dogs with exercise and fresh air to promote dog health.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Monitored animals for behavioral problems and signs of health issues.
Manager
The Shed
08.2023 - 03.2024
- Developed, implemented, and managed business plans to promote profitable sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
Baker
The Bakery
07.2016 - 05.2021
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
Visual Merchandiser
West 49 Inc.
02.2010 - 04.2016
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Deckhand
Kona Winds Charters Ltd.
11.2005 - 11.2009
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and maintained deck equipment and supplies.
- Assisted deck officers with communications and safety procedures.
- Monitored weather conditions and reported any changes to captain.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
Cafe Manager
Wheatberries Bakery
04.2000 - 06.2009
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bank Teller
Sunshine Coast Credit Union
11.2003 - 11.2005
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Writing For Content Marketing
University of British Columbia
Vancouver, BCSocial Media Management
University of Victoria
Victoria, BCBusiness Administration
Capilano University
Sunshine Coast, BCProfessional Dog Walker
Langara College
Vancouver, BCSkills
- Customer Service
- Client Relations
- Customer follow-up
- Account Management
- Email Marketing
- Marketing Management
- Operations Management
- Quotes and sales
- Business Planning
Timeline
Catering Operations Manager
The Shed
08.2023 - Current
Manager
The Shed
08.2023 - 03.2024
Professional Dog Walker
Wag & Wildflowers Canine Co. (Self-Employed)
05.2020 - Current
Baker
The Bakery
07.2016 - 05.2021
Visual Merchandiser
West 49 Inc.
02.2010 - 04.2016
Deckhand
Kona Winds Charters Ltd.
11.2005 - 11.2009
Bank Teller
Sunshine Coast Credit Union
11.2003 - 11.2005
Cafe Manager
Wheatberries Bakery
04.2000 - 06.2009
Writing For Content Marketing
University of British Columbia
Social Media Management
University of Victoria
Business Administration
Capilano University
Professional Dog Walker
Langara College
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