Stacy Coppo
Santa Maria
Summary
Dynamic Office Manager with a proven track record at Los Padres Fire Protection, excelling in organizational skills and customer service. Enhanced team productivity through effective task delegation and streamlined administrative processes. Skilled in payroll processing and fostering collaborative relationships, ensuring operational efficiency and high-quality service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Los Padres Fire Protection
03.2024 - Current
- Assisted in daily office operations, ensuring smooth workflow and organization.
- Managed scheduling and appointment coordination for staff meetings and client interactions.
- Supported inventory management by tracking office supplies and placing orders as needed.
- Maintained filing systems to ensure easy retrieval of documents and information.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Prepared meeting agendas and materials, contributing to effective team discussions.
- Conducted basic troubleshooting for office equipment to minimize downtime and maintain productivity.
- Collaborated with team members to streamline administrative processes for improved efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Paramedic Supervisor
American Medical Response
09.1999 - Current
- Supervised paramedic teams, ensuring compliance with protocols and operational standards.
- Coordinated emergency response efforts, optimizing resource allocation during high-pressure situations.
- Led training programs for new paramedics, enhancing skills and promoting best practices in patient care.
- Implemented quality assurance initiatives, improving service delivery and patient outcomes across multiple units.
- Fostered collaborative relationships with healthcare partners to streamline patient transfers and enhance service efficiency.
- Developed and maintained standard operating procedures, ensuring consistency in emergency medical responses.
- Mentored junior staff in advanced life support techniques, elevating overall team competency and performance levels.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Increased patient survival rates through rigorous training of paramedic staff in advanced life support techniques.
- Managed scheduling, payroll, and personnel matters for the paramedic team to maintain optimal staffing levels at all times.
- Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
Education
Associate of Science - Emergency Medicine
Allen Hancock College
Santa Maria, CA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Staff management
- Employee supervision
Certification
- Certified Fire Extinguisher 1,2,3,
Timeline
Office Manager
Los Padres Fire Protection
03.2024 - Current
Paramedic Supervisor
American Medical Response
09.1999 - Current
Associate of Science - Emergency Medicine
Allen Hancock College