Stacy Castaneda
Montclair
Summary
Detail-oriented administrative and customer service professional with 8+ years of experience supporting office operations, front-desk services, scheduling, and document control in AS9100–compliant environments. Proven ability to manage controlled documents, maintain confidentiality, and deliver high-quality public-facing service. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Document Control / Administrative Support
HiRel Connectors
Claremont, CA
02.2023 - Current
- - Maintain, control, and distribute AS9100–controlled documents
- - Process document revisions, approvals, and archival to ensure traceability
- - Support engineering, quality, and production teams with records management
- - Ensure confidentiality and compliance with quality procedures
- - Assist with internal audits and compliance activities
Receptionist
Escape Salon
Claremont, CA
05.2021 - 02.2023
- - Answer and route high-volume phone calls professionally
- - Greet clients and provide front-desk assistance
- - Schedule, confirm, and manage appointments
- - Process payments and maintain customer records
Kitchen Manager
Chipotle
Upland, CA
06.2020 - 02.2023
- - Deliver high-quality customer service
- - Train and supervise employees
- - Manage inventory and resolve customer concerns
Education
Associate Degree - Graphic Design
FIDM
Los Angeles, CASkills
- Customer Service
- AS9100 Document Control
- Controlled Documents & Record Retention
- Front Desk & Reception Operations
- Phone & Email Correspondence
- Data Entry & Filing Systems
- Cash Handling & Register Reconciliation
- Microsoft Word & Excel
- Confidential Information Handling
- Bilingual: English & Spanish
ADDITIONAL QUALIFICATIONS
- Professional, reliable, and detail-oriented
- Strong written and verbal communication skills
- Handle sensitive and confidential information responsibly
Timeline
Document Control / Administrative Support
HiRel Connectors
02.2023 - Current
Receptionist
Escape Salon
05.2021 - 02.2023
Kitchen Manager
Chipotle
06.2020 - 02.2023
Associate Degree - Graphic Design
FIDM