Stacy Arquines
Chula Vista
Summary
Detail-oriented and customer-focused Technical Support professional with over 20 years of experience delivering exceptional end-user support, troubleshooting hardware and software issues, and implementing effective system solutions in fast-paced environments. Expertise in supporting Windows-based systems and the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) enables swift diagnosis and timely resolution of issues. Demonstrated ability to manage high-volume Help Desk requests while providing both remote and on-site support, along with effective one-on-one and group user training. Proven track record in system migrations, process documentation, and cross-functional collaboration enhances system performance and user experience, complemented by strong working knowledge of CRM platforms, databases, and enterprise tools.
Overview
26
26
years of professional experience
Work History
Operations & Project Coordinator
Mostra Coffee
03.2025 - Current
- Process payroll and support HR-related functions, ensuring accuracy and timely execution.
- Coordinate and manage internal projects, tracking timelines, deliverables, and cross-functional communication
- Support day-to-day business operations, improving workflow efficiency and organizational processes
- Manage key account relationships, including partnership coordination with the San Diego Padres
- Serve as a point of contact across departments to resolve operational and administrative issues
Customer Success Manager
Verizon Connect
08.2017 - 08.2024
- Managed 600+ accounts, ensuring high levels of customer satisfaction and retention
- Provided technical guidance and support for platform-related issues across Reveal and Networkfleet systems
- Led system migrations, ensuring smooth transitions and minimal disruption for end users
- Troubleshot customer issues and coordinated with internal teams for resolution
- Documented processes and created step-by-step guides to improve team efficiency
- Handled escalations and executive-level concerns, delivering high-touch support
- Collaborated cross-functionally to improve workflows and system performance
Assistant Manager – Retail Sales
Verizon Wireless
09.2005 - 08.2017
- Led team performance through coaching, training, and daily operational oversight
- Resolved customer issues and escalations, ensuring a positive customer experience
- Managed store operations including inventory, cash handling, scheduling, and compliance
- Conducted performance tracking and provided ongoing feedback to improve results
- Facilitated team training on systems, promotions, and processes
Retail Sales Operations
Verizon Wireless
04.2002 - 09.2005
- Managed inventory control, merchandising, and supply ordering
- Maintained system accuracy and ensured operational readiness of sales floor technology
- Assisted customers with product selection and basic troubleshooting
Assistant Operations Support
Verizon Wireless
04.2001 - 04.2002
- Provided customer support by resolving inquiries and system-related issues
- Built strong customer relationships through effective communication and problem-solving
Sales & Support
AirTouch Communications
07.2000 - 04.2001
- Delivered product support and troubleshooting assistance to customers
- Resolved technical and service-related issues in a timely manner
- Maintained knowledge of evolving products, systems, and policies
Education
High School Diploma -
University City High School
San Diego, CACompleted Coursework - undefined
San Diego State University
San Diego, CASkills
- Technical Support & Help Desk Operations
- Hardware & Software Troubleshooting
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Windows Environment Support
- User Training (1:1 & Group)
- System Implementation & Migration
- CRM Systems & Databases
- Process Documentation & Improvement
- Cross-Functional Collaboration
- Customer Service & Issue Resolution
Timeline
Operations & Project Coordinator
Mostra Coffee
03.2025 - Current
Customer Success Manager
Verizon Connect
08.2017 - 08.2024
Assistant Manager – Retail Sales
Verizon Wireless
09.2005 - 08.2017
Retail Sales Operations
Verizon Wireless
04.2002 - 09.2005
Assistant Operations Support
Verizon Wireless
04.2001 - 04.2002
Sales & Support
AirTouch Communications
07.2000 - 04.2001
Completed Coursework - undefined
San Diego State University
High School Diploma -
University City High School