Compassionate volunteer with experience at Southwest Healthcare Rancho Springs Hospital, skilled in patient support and emergency care. Demonstrated teamwork and problem-solving abilities in high-stress environments, enhancing patient experiences and optimizing operational efficiency. Committed to maintaining confidentiality and safety standards while providing empathetic assistance to patients and families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Southwest Healthcare Rancho Springs Hospital
06.2022 - Current
Orient and train new volunteers on departmental policies, patient interaction protocols, and infection/safety procedures.
Gained specialized volunteer experience in pediatric and stroke emergency care, providing compassionate support to children, families, and patients experiencing life changing events.
Assist patients and families with directions, comfort measures, and non-clinical needs to enhance the patient experience.
Support nursing and clinical staff by completing approved tasks such as stocking supplies, transporting items, and maintaining a clean environment.
Respond quickly to high-stress situations with professionalism and empathy, ensuring patients and families feel supported.
Maintain confidentiality and uphold hospital policies, patient rights, and safety standards.
Volunteer
Southwest Healthcare Inland Valley Hospital
06.2022 - 10.2024
Supported emergency department staff in a Level II Trauma Center by assisting with patient flow, room preparation, and supply management to optimize efficiency in high-acuity situations.
Delivered compassionate, patient-centered support to individuals and families of all ages and backgrounds during stressful and traumatic events.
Anticipated staff needs during trauma activations, ensuring rapid access to supplies and logistical support under pressure.