Stacie Scott
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Charter Sales Specialist
North Cariboo Air
08.2021 - Current
- Assessed and pursued new business opportunities for Charter business,
- Responded to incoming Charter inquiries and prepared quotes,
- Coordinated passenger manifests and liaised with OCC for charter specifics,
- Provided dedicated assistance during IROPS, ensuring seamless communication with customers, operators, and service companies,
- Participated and assist in company SMS and remain current in safety and procedural process requirements
Senior Charter Specialist
Genesis Aviation
09.2018 - 08.2019
- Responded to incoming Charter inquiries and prepare quotes,
- Coordinated all aspects of Charter flights, strengthening relationships with Operators and clients,
- Assessed and pursued new business opportunities,
- Developed and strengthened relationships with Operators and clients in Calgary and Vancouver markets,
- Participate in company SMS, maintaining safety and procedural awareness
Charter Sales Manager
Execaire
05.2017 - 09.2018
- Assessed and pursued new business development opportunities for Charter for a new base of operations,
- Exceeded Sales targets for region,
- Developed relationships with clients and operators,
- Establishing presence in Calgary for prominent Charter leader in Canada,
- Coordinated all aspects of charter flights with reservation and operations teams,
- Liaised with aircraft owners and flight crew to ensure all requirements and expectations
Corporate Charters and Logistics Coordinator
North Sands Air Services Ltd.
01.2014 - 05.2017
- Coordinated workforce travel and transportation services for Shell,
- Monitored and tracked daily flights, coordinated changes in scheduled services,
- Subject matter Exert in Amellia Reservations System,
- Lead in for the Fort McMurray fire evacuation of 7000+ people as North Sands Emergency Response Team lead
Flight Coordination Manager
AirSprint Inc.
01.2009 - 01.2014
- Supervised Flight Coordination staff, ensuring efficient scheduling of aircraft and pilots,
- Uphold client communication standards and resolve problems,
- Adhered to AirSprint policies, regulatory requirements, and client requests,
- Responsible for staff recruitment, selection, performance reviews, and discipline,
- Developed and maintained standard procedures, guidance, and training programs,
- Investigated and actioned Quality and Safety Files,
- Duties associated with the Emergency Response Plan
Dispatch Lead
AirSprint Inc.
01.2006 - 01.2009
- Maintaining positive company culture and work environment,
- Giving final authorization for dispatched flights,
- Coordinated daily flight operations schedule for maximum efficiency,
- Ensured new flights meet all dispatch requirements,
- Communicating with Owners for dispatch-related queries,
- Consulting with Personal Flight Coordination Group for Owner related questions
Skills
- Customer Service
- Business Communication
- Relationship Building
- Leadership and Diplomacy
- Event and Project Management
- Logistics and Scheduling
- Negotiation
- Team Building
- Conflict Resolution
- Sales Funnel Management
- Account Management
Education And Awards
- Southern Alberta Institute of Technology, Calgary AB, FLIGHT DISPATCH COURSE
- Southern Alberta Institute of Technology, Calgary AB, HOTEL RESTAURANT MANAGEMENT DIPLOMA
- Western Canada High School, Calgary AB, GENERAL HIGH SCHOOL DIPLOMA
- City of Calgary, White Hatter Award
Activities
Chapter Chair of the Calgary Chapter of the Canadian Business Aviation Association
Involved with the Canadian Business Aviation Association in a volunteer capacity for 12+ years
Timeline
Charter Sales Specialist
North Cariboo Air
08.2021 - Current
Senior Charter Specialist
Genesis Aviation
09.2018 - 08.2019
Charter Sales Manager
Execaire
05.2017 - 09.2018
Corporate Charters and Logistics Coordinator
North Sands Air Services Ltd.
01.2014 - 05.2017
Flight Coordination Manager
AirSprint Inc.
01.2009 - 01.2014
Dispatch Lead
AirSprint Inc.
01.2006 - 01.2009
Similar Profiles
Nancy HoedelNancy Hoedel
Manager, Cabin Safety at North Cariboo AirManager, Cabin Safety at North Cariboo Air
Manpreet AuluckManpreet Auluck
Ramp Agent at North Cariboo AirRamp Agent at North Cariboo Air
Gayle EberleGayle Eberle
Family Support Worker at North Cariboo Metis AssociationFamily Support Worker at North Cariboo Metis Association