Stacie Liddell
Moorpark,CA
Summary
Dynamic CSR with proven expertise at NVA. Demonstrated leadership by mentoring new hires and enhancing team performance. Proficient in Avimark and adept at multitasking, consistently surpassing appointment metrics. Committed to client education and team support, fostering a collaborative and efficient work environment.
Overview
11
11
years of professional experience
Work History
CSR
NVA
11.2014 - Current
- Provides concise, friendly service for multiple veterinary hospitals.
- Communicate effectively with hospital managers and other hospital staff.
- Educate and communicate with clients regarding their pets, including difficult scenarios.
- Effectively navigate Avimark to schedule appointments and update client information.
- Pay strong attention to details and has a strong understanding of the CSC and hospital policies.
- Consistently exceed TPH expectation(24.4 TPH average)
- Consistently meet QM expectation (84.47% average)
- Consistently exceed appt kept % expectation (25.3% average)
- Have mentored other CSR's to improve TPH
- Have mentored new hires
- Dedicated to the well being of my team, always willing to lend a helping hand and to answer questions.
Education
High School Diploma -
Agoura High School
Agoura Hills, CA06-1991
Skills
- Veterinary contact center expertise
- Avimark proficiency
- Experience with CXOne platform
- Effective multitasking with high accuracy
- Effective organizational abilities
- Adaptable to changing environments
- Effective communication
- Team leadership skills
Timeline
CSR
NVA
11.2014 - Current
High School Diploma -
Agoura High School
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