Stacie Cotton
Willow Creek
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Associate
Express Smoke Shop
Willow Creek
03.2019 - Current
- Executed cash and credit transactions with precision at point of sale.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Assisted customers with store and merchandise questions, navigating them to sought-after items.
Rental Agent
Uhaul Moving And Storage
Willow Creek
03.2019 - Current
- Facilitated rental transactions and agreements for customers seeking moving solutions.
- Managed inventory of rental equipment and ensured availability for customer requests.
- Coordinated vehicle maintenance schedules to ensure safety and compliance standards.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Greeted customers and provided excellent customer service.
Hotel Manager
Bigfoot Motel
Willow Creek
08.2017 - 11.2018
- Implemented efficient check-in and check-out procedures for smooth guest experiences.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Assigned duties and monitored performance of all employees in the hotel.
- Cleaned and sanitized guest rooms following established procedures and standards.
Cashier
Rays Food Place
Willow Creek
04.2011 - 08.2015
- Assisted in stocking shelves and organizing merchandise displays effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
Education
GED -
Hoopa High School
Hoopa, CA04-2012
Skills
- Customer service
- Cash handling
- Communication skills
- Time management
- Problem solving
- Retail store operations
- Cash register operation
- Rental transactions
- Vehicle maintenance
- Conflict resolution
- Cancellations
- Guest relations
- Check-in procedures
- Reservation management
- Check-ins and check-outs
- Front desk management
Timeline
Sales Associate
Express Smoke Shop
03.2019 - Current
Rental Agent
Uhaul Moving And Storage
03.2019 - Current
Hotel Manager
Bigfoot Motel
08.2017 - 11.2018
Cashier
Rays Food Place
04.2011 - 08.2015
GED -
Hoopa High School
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