Stacia Martinez
Lucerne
Summary
At Dollar General Market, I excelled as a Lead Sales Associate, enhancing store ambiance and customer loyalty through expert advice and exceptional service. My adeptness in POS system operation and team leadership significantly contributed to long-term business growth and a broadened client base, showcasing my blend of technical proficiency and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General Market
04.2022 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma - General Studies
Union Mine HS
El Dorado, CA05.2007
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Pricing and labeling
- Staff training and development
- POS system operation
- Sales training
- Customer needs assessment
- Visual displays and presentations
- POS systems
- Cash flow management
- Mentoring and training
- Inventory and stocking
- Efficient sales transactions
- POS system expertise
- Customer care
- Positive customer experience
- Persistent and resilient
- POS operation
Timeline
Lead Sales Associate
Dollar General Market
04.2022 - Current
High School Diploma - General Studies
Union Mine HS
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