Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Stacey Hennery

Barrie,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Accenture
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

OldCastle BuildingEnvelope
09.2018 - 12.2020
  • Provide exceptional verbal communication skills coupled with professional phone etiquette
  • Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
  • communicate effectively and professionally both in a team setting and with the public
  • Input customers' orders into the system swiftly and accurately
  • Notify customers of unexpected delays
  • Manage ongoing client relationships
  • Maintain a high level of professionalism and build a positive rapport with each customer
  • Meet and exceed daily productivity goals, including high call volume and appointment setting, and
  • consistently earned top survey satisfaction scores
  • Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
  • Document conversations with customers to track requests, problems and solutions.
  • Educate customers on special pricing opportunities and company offerings.

Administrative Receptionist

Metro Wallcoverings
10.2014 - 07.2018
  • Provide excellent customer service to both internal and external customers.
  • Ensure customers and visitors sign in and out
  • Answer phone calls and transfer to the appropriate person or department
  • Responsible for ordering and maintaining all office and kitchen supplies
  • Receive, sort and distribute all incoming mail
  • Cooperatively work with others to produce and deliver work required
  • Prepare daily, weekly and monthly reports for the vice president and president
  • Assist AR with mass mailing of monthly invoices and statements to customers
  • Assist with organization of company functions and events
  • Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Education

High School Diploma -

St. Edmund Campion Secondary School
Brampton, ON
07.2010

Skills

  • Problem-solving abilities
  • Adaptive team player
  • High-energy attitude
  • Report creation
  • Clerical support
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Stockroom procedures
  • Microsoft Office expertise
  • Product organization

Languages

French
Limited

Certification

  • [Dale Carnegie Certificate of Achievement, Dale Carnegie - [2019]

Timeline

Customer Service Representative

Accenture
01.2022 - Current

Customer Service Representative

OldCastle BuildingEnvelope
09.2018 - 12.2020

Administrative Receptionist

Metro Wallcoverings
10.2014 - 07.2018

High School Diploma -

St. Edmund Campion Secondary School

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Stacey Hennery