Stacey Wint
Toronto,Canada
Summary
Administrative professional with over ten years of experience delivering exceptional customer service across various sectors. Proven ability to engage with diverse communities and foster positive relationships, contributing to team success in standard office procedures. Expertise in conflict resolution and communication enhances customer satisfaction and loyalty. Passionate about leveraging skills to drive excellence in future roles.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Federal Pardon Waiver Services
Toronto, Canada
09.2021 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research on various topics as requested by management.
- Providing assistance to walk-in clients and delivery personnel.
- Updating and maintaining files of new and existing clients.
- I contacted the state police to obtain information on behalf of my clients.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained inventory of office supplies and placed orders when necessary.
- Composed, edited and typed complex memos and reports with job-related software.
Client Support Specialist
Quick Messenger Services
Toronto, Canada
12.2018 - 08.2020
- Provided technical support to customers over the phone and via email.
- Monitored incoming emails from customers regarding technical problems or product inquiries.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Addressed numerous clients' complaints individually in a respectful, empathetic manner to correspond to their needs, resolve the cause of the complaint effectively, and remain open-minded.
- Scheduling pick-up for couriers.
- Inputting work hours of employees to ensure payment in a timely manner.
- Addressing payment discrepancies, forwarding to management.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Production Assistant
LUSH Cosmetics
Toronto, Canada
07.2018 - 11.2018
- Kept a record of inventory for the referral of supervisors.
- Assisted in increasing production by helping to form a system to minimize work and increase production.
- Completed and cataloged daily morning checklists, ensuring all duties were attended to and addressed before opening operations.
- Completed proper documentation of forms for each finished job, in compliance with the company’s policy.
- Operated production equipment under supervision, maintaining optimal performance.
- Maintained a clean work environment at all times.
- Kept records of daily production activities.
- Maintained a clean and safe production environment, adhering to health and safety standards.
Education
Office Administration Diploma -
Academy of Computer & Employment Skills and Working Skills Centre
Toronto, ON01.2018
Ontario Secondary School Diploma -
Burnhamthorpe Collegiate
Toronto, ON01.2017
Skills
- Administrative Support Specialist
- Service Excellence
- Appointment Coordination
- Accurate Data Entry
- Efficient Filing Systems
- Effective Team Collaboration
- Highly organized
- Microsoft office
- Familiarity with Office Operations
- Typing speed of 50 WPM
- Knowledge in basic accounting (QuickBooks)
- Mail handling
- Research
- Multi-line phone proficiency
- Strong interpersonal skills
- Medical terminology
Languages
English
Timeline
Administrative Assistant
Federal Pardon Waiver Services
09.2021 - Current
Client Support Specialist
Quick Messenger Services
12.2018 - 08.2020
Production Assistant
LUSH Cosmetics
07.2018 - 11.2018
Office Administration Diploma -
Academy of Computer & Employment Skills and Working Skills Centre
Ontario Secondary School Diploma -
Burnhamthorpe Collegiate
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