Stacey Whalen
Little Britain,ON
Summary
Hello! My name is Stacey Whalen and I am looking to transition back into the working environment. I have been blessed to a Stay-at-Home Mom. I have really enjoying turning creative designs into fun apparel and crafts for Customers. Now that our daughters are back in school fulltime, I would love to show my smile and interact with Customers.
Overview
24
24
years of professional experience
Work History
Owner/Operator
SM Custom Designs
2019.01 - Current
- Created a Home-Based Business where it allowed me to work from Home, schedule my own hours to be flexible for our daughters
- Maintained my own Business Social Media accounts; uploaded contact and advertised my final product
- Engaged with Customers through Social media platforms from quotes, creating mockup designs before receiving final commitment
- Created Home décor signs, Vinyl stickers for Auto, Custom glasses, and window stickers for Businesses
- My favorite was creating Custom Apparel
- Ordered and stocked all items required
- (Sweatshirts, T shirts, Wine glasses, Vinyl HPV as well as decal Vinyl)
- Tracked my own Business costs and expenses in Excel, which intern made Yearly Tax season easy
Office Admin
Germag Construction
2010.01 - 2012.01
- General Office administration work; field incoming calls, Accounts Payables, Accounts receivables, logging machine hours, annual Truck sticker & safeties
- Learn knowledge with Simply accounting software
Trimble GPS Coordinator
Toromont CAT
2005.01 - 2010.01
- Customer service through excellent account management
- Proactively communicate any changes in commitment to Customers
- Meet customer expectations through response to email or phone calls
- Responsible for timely and accurate sales order process
- Responsible for Customer sales return authorizations, defective product returns and miss-shipments
- Effectively troubleshoot any customer issues
- Strong phone communication as well as email
- Daily ability to work with internal and external customers, other Trimble order administration, Shipping department and other functional areas to ensure coordination and logistics of shipment
CSA Product Link Analysis
Toromont CAT
2001.01 - 2005.01
- Customer Call/Walk-in Center
- My field of expertise was setting Customers up with online Machine product tracking through our in-house Product link Tracking
- Troubleshooted with Customers if Product link wasn’t working, ordered parts to supply customers
- Tried to make it as easy as possible for Customers to want to log on to our own in-house software database to watch machines hours, location, and GPS real-time
- At this time, I worked exclusively with AECON Construction; watched their entire fleet of over 200 machines
- Flagged machines GPS outside of specific job sites, made sure all devices reported nightly
Education
Travel & Tourism Diploma -
Sir Sandford Fleming College
01.2001
Skills
- Business Marketing
- Sales & Marketing
- Social Media trends
- Advertising (Canva, Lightroom, Facebook & Instagram)
- Coordination
- Microsoft Office
- Customer relationship building
- Teamwork
- Research (Etsy, Pinterest, Google & Vinyl forums)
- Simply account knowledge
Timeline
Owner/Operator
SM Custom Designs
2019.01 - Current
Office Admin
Germag Construction
2010.01 - 2012.01
Trimble GPS Coordinator
Toromont CAT
2005.01 - 2010.01
CSA Product Link Analysis
Toromont CAT
2001.01 - 2005.01
Travel & Tourism Diploma -
Sir Sandford Fleming College
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