Stacey Voorn
London
Summary
Pursuing full-time opportunities in rewarding work environments that leverage existing experience while embracing new challenges for professional growth
Overview
24
24
years of professional experience
Work History
Key Holder/Customer Service Agent Online/ Baby Dept Lead/Cashier/Health and Safety Committee member
ToysRUs/BabiesRUs
10.2019 - 12.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Increased sales by providing exceptional customer service and product knowledge.
Owner/Operator
Stacey’s DayCare
10.2009 - 09.2016
- Developed an engaging daycare program that nurtured friendships and teamwork among children.
- Led story time activities, enhancing children's language skills and creativity.
- Implemented music and dance sessions to promote physical fitness and fun.
- Organized arts and crafts projects, stimulating creativity and manual dexterity in young learners.
- Planned regular trips to parks, encouraging outdoor play and exploration.
- Hosted picnics to strengthen social bonds among children during care hours.
Manager/AssistantManager/ Supervisor/ Cashier/Baker
Tim Hortons
04.2001 - 10.2007
- Constructed staff schedules, managed inventory procurement, delivered customer service at front and drive-thru counters, and supported sandwich preparation and baking when needed.
Education
Graduated Grade 12 - undefined
St Patrick’s High School
Skills
- First aid certified (expires May 2027)
- Customer satisfaction focus
- Clear verbal communication
- Leadership and mentorship
Languages
English
Native or Bilingual
Timeline
Key Holder/Customer Service Agent Online/ Baby Dept Lead/Cashier/Health and Safety Committee member
ToysRUs/BabiesRUs
10.2019 - 12.2024
Owner/Operator
Stacey’s DayCare
10.2009 - 09.2016
Manager/AssistantManager/ Supervisor/ Cashier/Baker
Tim Hortons
04.2001 - 10.2007
Graduated Grade 12 - undefined
St Patrick’s High School
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