STACEY STEWART
San Francisco,CA
Summary
Experienced fashion retail leader with a strong background in luxury styling, personalized client service, and operational coordination. Adept at supporting digital and in-store styling initiatives, managing high-touch client experiences, and handling end-to-end order processing with precision. Proven ability to build client loyalty through consistent communication, fashion expertise, and a solution-oriented approach. Technically savvy, organized, and passionate about creating seamless, VIP-level customer journeys.
Overview
10
10
years of professional experience
Work History
Personal Stylist & Social Media Coordinator
Macy's
01.2024 - Current
- Provide personalized styling consultations for diverse clientele, curating wardrobe selections tailored to individual needs and lifestyle.
- Coordinate virtual and in-store appointments, ensuring seamless client experiences from consultation through follow-up.
- Manage order tracking and delivery coordination, resolving customer service issues promptly and efficiently.
- Capture and edit merchandise photography for social content and personalized style boards, aligning with current fashion trends.
- Use internal CRM tools to build client relationships, track preferences, and conduct outreach for events and sales.
Sales Associate
Anthropologie
06.2023 - 01.2024
- Deliver exceptional customer service by maintaining deep product knowledge and actively engaging with clients to meet their styling and purchasing needs.
- Participate in ongoing training sessions, sharing insights and current trends with team members to enhance overall store performance.
- Handle multiple responsibilities including styling, sales transactions, restocking, and overall store presentation, ensuring a seamless customer experience.
Customer Experience Lead Specialist
Nordstrom Local DTLA
07.2019 - 05.2021
- Led a team of 7 customer experience associates, overseeing training, performance management, and quality assurance to deliver exceptional customer experiences across styling, online order pickup, alterations, and returns.
- Implemented and optimized automation tools for proactive client outreach, efficient order fulfillment, and precise inventory control, significantly enhancing operational efficiency in a new retail concept environment.
- Managed sensitive customer escalations with professionalism, achieving a 98% resolution rate within defined service-level agreements (SLAs).
- Developed onboarding programs and comprehensive training resources, effectively reducing training duration and elevating team productivity and customer satisfaction.
Store Manager
AG Jeans
01.2018 - 01.2019
- Directed sales and service across a high-volume luxury denim boutique, leading a team of 12+ associates in delivering exceptional customer experiences.
- Oversaw all aspects of inventory, order fulfillment, and clienteling strategies, including VIP client outreach and retention programs.
- Analyzed customer behavior and sales data to tailor product offerings and improve service execution.
Multi-Unit Store Manager
Sandro & Maje
01.2015 - 01.2017
- Managed three upscale French fashion boutiques, training teams on styling techniques, customer engagement, and operational excellence.
- Coordinated exclusive in-store client events, built relationships with high-value shoppers, and maintained consistent luxury service standards.
- Handled remote communication and service support for digital clientele and phone orders.
Education
Associate of Arts - Fashion Design
FIDM
San Francisco, CA06-2007
Bachelor of Science - Criminal Justice
South Carolina State University
Orangeburg, SC12-2005
Skills
- Clienteling and VIP service
- Order fulfillment and coordination
- Strong organization and follow-through
- Fashion styling and recommendations
- Photography and digital content expertise
- CRM and technology proficiency
- Flexible scheduling and reliability
- Brand development
- Fashion industry knowledge
- Client relationship management
Timeline
Personal Stylist & Social Media Coordinator
Macy's
01.2024 - Current
Sales Associate
Anthropologie
06.2023 - 01.2024
Customer Experience Lead Specialist
Nordstrom Local DTLA
07.2019 - 05.2021
Store Manager
AG Jeans
01.2018 - 01.2019
Multi-Unit Store Manager
Sandro & Maje
01.2015 - 01.2017
Associate of Arts - Fashion Design
FIDM
Bachelor of Science - Criminal Justice
South Carolina State University
Similar Profiles
LEYTON BISHOPLEYTON BISHOP
ASSET PROTECTION DETECTIVE at Macy'sASSET PROTECTION DETECTIVE at Macy's
Nora Patricia Gamboa GonzalezNora Patricia Gamboa Gonzalez
Lead Housekeeper at Macy'sLead Housekeeper at Macy's
Hector E. MendezHector E. Mendez
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Demarcus RichardDemarcus Richard
Warehouse Order Picker at GoodeggsWarehouse Order Picker at Goodeggs
Kelsey TurnerKelsey Turner
Visual Merchandising Manager at Urban Outfitters, Inc.Visual Merchandising Manager at Urban Outfitters, Inc.