Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Stenger

Victoria,BC

Summary

Dynamic and results-driven management professional with strong expertise in communication, talent development, and problem-solving. Proven ability to develop and lead diverse teams, driving exceptional customer service and achieving outstanding business results.

Overview

28
28
years of professional experience

Work History

Store Manager

TJX Canada
Victoria, British Columbia
05.2017 - Current
  • Generous Leadership & Relationship Building: Recruited, trained, and developed high-performing teams, fostering a culture of accountability, engagement, and long-term career growth.
  • Vision & Strategic Execution: Led store operations with a forward-thinking approach, aligning action plans with company initiatives, merchandising strategies.
  • Risk-Taking & Adaptability: Took bold, data-informed actions to optimize profitability, sales growth, and expense control, balancing innovation with operational excellence.
  • Paradoxical Thinking: Navigated competing priorities—driving results while investing in people, enforcing policies while fostering creativity, and mitigating risk while embracing change.
  • Mentorship & Development: Served as a Training Store Manager, mentoring new management members and shaping future leaders through programs like Coordinator Development Day.
  • Loss Prevention & Compliance: Led Market ShrinkSense training, integrating strategic loss prevention measures while ensuring operational compliance and execution to standards.

Assistant Manager Operations and Customer Service

TJX Canada
Victoria, British Columbia
07.2016 - 04.2017
  • Strategic Leadership & Relationship Building: Fostered a collaborative team culture, driving engagement, professional growth, and succession planning.
  • Operational Excellence & Risk-Taking: Optimized merchandising, backroom organization, and frontline operations, implementing innovative solutions to enhance efficiency and sales.
  • Vision & Strategy Execution: Developed and communicated action plans aligned with sales targets, company initiatives, and store priorities, ensuring seamless execution and associate alignment.
  • Data-Driven Decision Making: Conducted competitive analysis to refine merchandising strategies, inventory management, and customer engagement to stay ahead of market trends.
  • Customer & Associate Experience: Led by example in delivering exceptional service, reinforcing company values, and driving long-term business success.

General Manager

Mc Donald's Canada
Victoria, British Columbia
04.1997 - 07.2017
  • Operational Leadership & Strategic Planning
    Managed daily operations for two restaurant locations generating $4.5 million annually. Oversaw budgeting, policy implementation, service delivery, and strategic planning to optimize profitability and efficiency.
  • Team Management & Development
    Led, trained, and supervised a team of 100+ employees, ensuring effective operations. Managed hiring, performance evaluations, payroll, and compliance with labor laws and workplace policies.
  • Financial & Inventory Control
    Developed annual business plans, managed budgets, controlled food and labor costs, conducted financial analysis, and adjusted expenses as needed. Oversaw inventory management and supply ordering.
  • Customer & Quality Management
    Ensured high food and cleanliness standards, maintained customer satisfaction, and upheld contract quality standards. Enforced health and safety regulations, including Occupational Health and Safety compliance.
  • Communication & Process Improvement
    Provided clear communication on policies, product launches, and operational updates. Led process improvements, preventative maintenance, and implementation of new systems while analyzing financial impact.

Education

High School Diploma -

Claremont Secondary School
Victoria BC
06-2000

Skills

  • Leadership & People Management – Strong experience in people management and associate relations, with a proven ability to resolve conflicts, motivate staff, and drive team performance
  • Talent Development & Coaching – Skilled in mentoring, training, and upskilling employees to enhance team capabilities and career growth
  • Strategic & Operational Management – Proficient in problem-solving, decision-making, and data analysis, with a track record of improving efficiencies, surpassing business targets, and managing financial systems
  • Time & Project Management – Capable of multitasking, prioritizing tasks, and overseeing planned preventative maintenance systems to optimize workflow

Timeline

Store Manager

TJX Canada
05.2017 - Current

Assistant Manager Operations and Customer Service

TJX Canada
07.2016 - 04.2017

General Manager

Mc Donald's Canada
04.1997 - 07.2017

High School Diploma -

Claremont Secondary School

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Stacey Stenger