I am hardworking, highly motivated, result-oriented and creative. I have a proven track record of providing exemplary levels of service and adding value wherever I work. I have put the knowledge gained from my experiences and EMR to good use in developing, implementing and direct training for epic end-users in order to provide the best care for patients.
Skills
Good inter-professional and interpersonal skills
Proficiency in both spoken and written English Language
Ability to work under pressure
Outstanding leadership and team playing skills
Integrity, tenacity and humility
Good use of Microsoft and computer packages
Hardware and Software Optimization
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Work History
Cerner Ambulatory Consultant
Vancouver General Hospital
11.2022 - 01.2023
Oversaw development and maintenance of organization computer systems and intranet
Defined enterprise processes and best practices and tailored enterprise processes for applications
Assisted nurses and physicians in the OR with the proper use of the new implementation
Epic Inpatient Consultant
Hamilton Health Sciences
06.2022 - 07.2022
Assisted nurses on proper documentation of flow sheets.
Assisted in submission of tickets to help desk.
Improved overall project success by 65% through proper implementation of services and assistance, reducing mortality rate of consultants
Aided physicians on how to release blood offers for blood administration.
Analyzed and identified customer issue root causes by developing and
implementing tools and training resources to address.
Reviewed, analyzed and evaluated systems to maintain project efficiency.
Maintained compliance with internal and external expectations using knowledge
of case management and order standards.
Explored new technologies and tools for productivity, security and quality
assurance purposes.
Worked successfully with diverse group of coworkers to accomplish goals and
address issues related to our products and services.
Offered input for complex documents to support client-ready final versions.
Inpatient Cerner Consultant
Westchester Medical Care
10.2021 - 12.2021
Assisted physicians with medication reconciliation discharge process etc
Provided elbow to elbow support with chart provider, power forms, power notes
and power chart
Assisted nurses and physicians with critical workflows in PACU
Assisted nurses with procedure for documenting PACU recovery
workflows
Provided support to other hospital staff users on how to quickly resolve issues in connection with command the center.
Epic Inpatient Consultant
Live University
05.2020 - 06.2020
Provided support for physicians to navigate
hyperspace during transfer, admission, and discharge process in cardiovascular
unit
Provided support to HUCs with documenting incoming/outgoing transfer,
admitting patients, transport request, and all that pertained patient accommodation in unit
Follow-up on issues that require supervisory attention.
EPIC ASSISTANT TRAINER
SOUTH SHORE HOSPITAL
02.2020 - 03.2020
Educated and assisted physicians and other clinical staffs on how to manage their Doc flow sheets, assessment, progress notes, order sets, preference lists
Rounding and efficient use of their smart tools, smart set and smart phrases
Trained the nurses in charting, medication administration MAR, care plan and patient education in the acute care unit
Effectively supported providers in documenting in patient's chart during pre-op, PACU, and post-op surgery, navigates through various departmental workflows, use shortcuts, locating help in hyperspace
Assisted anesthesiologists on one-one basis during pre-and post op, order entry and documenting anesthesia review note.
Epic Assistant Trainer
South Shore Health System
02.2020 - 03.2020
Educated and assisted physicians and other clinical staffs on how to manage their Doc flow sheets, assessment, progress notes, order sets, preference lists
Rounding and efficient use of their smart tools, smart set and smart phrases
Trained nurses in charting, medication administration MAR, care plan
Patient education in acute care unit
Effectively supported providers in documenting in patients chart during pre-op,
PACU, and post-op surgery, navigates through various departmental workflows,
Use shortcuts, locating help in hyperspace
Assisted anesthesiologists on one-one basis during pre-and post op, order entry
And documenting anesthesia review note.
Epic Go-Live Consultant
WASHINGTON, PEACE HEALTH MEDICAL GROUP
01.2019 - 10.2019
Assisted physicians to streamline their daily workflow by using the visit navigator which included sections like the chief complaint, problem list, immunization, order entry, labs, progress note, letter, LOS, etc
Worked with the security team to provide the appropriate security templates for new and existing users
Assisted providers with configuring their personal preference list, smart phrases, and note templates
Provided direction and assume responsibility for one-on-one training with end users (doctors, nurses and other clinicians) and departments that require epic application re-training
Carried out day-to-day maintenance and support of the epic software on a 24-hour on-call basis to all staff
Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.
Epic Ambulatory Go Live Consultant
CADENCE, EPIC, CREDENTIALED, ALLEGHENY HEALTH NETWORK
08.2019 - 09.2019
Assisted in the development of current and future state workflows, and worked with a team responsible for documentation of current workflows using Visio, and also participated in operational meetings during the analysis phase
Assisted resources in carrying out tasks identified in the project plan
Facilitated classroom training for groups of providers in family/internal medicine, and the clinical support groups on the use of epic electronic medical records
I also worked with the ID to train the trainers
With minimal assistance from my ID, created curriculum, lessons, and training materials for use in training the end users
MEDITECH 5.66 (CPOE, PWM AND TRANSFER MODULE OPTIMIZATION), AUGUST 2019
Create CPOE Training Manuals
Provided elbow-to-elbow support to physicians on how to order in CPOE
Supported physicians with using the Physician Work Management module to manage their patients and how to manage their colleagues' patient while covering for the group
Provided elbow-to-elbow support to nurses and respiratory therapist on how to enter telephone orders
Supported physicians and nurses with the transfer process from one level of care to another using the transfer module.
EPIC INPATIENT CONSULTANT
Staff Advantage Care
06.2019 - 07.2019
Attended training on advantage care-specific workflows (epic care ambulatory, kaleidoscope, prelude and cadence) prior to go-live
Provided elbow support to end users, trained and assisted with resolving workflow issue identified in the pediatrics department
Escalated issues to site lead from sagacious consultants
Served as a liaison between the command center and end users to communicate issues
Inpatient Epic Consultant
Francis Health System
06.2019 - 07.2019
Addressed all training questions in a timely manner while guiding managers and front desk staff through various training courses of the cadence application, including – scheduling different appointments, checking in and checking out process, referrals, claims and guarantor accounts, coverage and reports in the hospital outpatient department
Supported in OR scheduling, admitting and registration in the hospital outpatient department, also ensured detailed documentation of all aspects of the clients daily activities including order transcription and walk-ins
Follow-up on issues that require supervisory attention.
LIVE CONSULTANT
GO, LIVE TEMPORARY, STAFF ADVANTAGE CARE
06.2019 - 07.2019
Attended training on advantage care-specific workflows (epic care ambulatory, kaleidoscope, prelude and cadence) prior to go-live
Provided elbow support to end users, trained and assisted with resolving workflow issue identified in the pediatrics department
Escalated issues to site lead from sagacious consultants
Served as a liaison between the command center and end users to communicate issue.
HEALTH SYSTEMS
EPIC INPATIENT GO, FRANCIS
06.2019 - 07.2019
Addressed all training questions in a timely manner while guiding managers and front desk staff through various training courses of the cadence application, including – scheduling different appointments, checking in and checking out process, referrals, claims and guarantor accounts, coverage and reports in the hospital outpatient department
Supported in OR scheduling, admitting and registration in the hospital outpatient department, also ensured detailed documentation of all aspects of the clients daily activities including order transcription and walk-ins
Follow-up on issues that require supervisory attention.
Epic Inpatient Consultant
Boston Medical Centre
05.2019 - 06.2019
Provided support for physicians to navigate hyperspace during transfer, admission, and discharge process in cardiovascular unit
Provided support to HUCs with documenting incoming/outgoing transfer, admitting patients, transport request, and all that pertained patient accommodation in the unit
Follow-up on issues that require supervisory attention.
LIVE CONSULTANT
BOSTON, EPIC INPATIENT GO, BOSTON MEDICAL CENTER
05.2019 - 06.2019
Provided go-live support to physicians during epic inpatient implementations
Supported the nurses in charting, medication administration MAR, care plan and patient education in the surgical ICU
Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient epic care system usage and other on-site issues
Reported and resolved any technical issues, error messages, printing issues, security problems and enhancement suggestions during go-live activity at command center.