STACEY SCOTT
Toronto,ON
Summary
Personable Room Service Attendant with excellent customer service acumen and professionalism in hospitality. Talented and forward-thinking with focus on meeting guests needs. Consistently willing and eager to meet and exceed expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Room Service Attendant
Holiday Inn Suites
03.2022 - Current
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Answered quests inquiries and questions about hotel's menu.
- Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
Hotel Housekeeper
The Sheraton Hotel
02.2015 - 02.2020
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
Hotel Concierge
The Hilton
04.2010 - 02.2017
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Greeted guests upon arrival by providing warm welcome.
Kitchen Prep Cook
Hoops Bar And Grill
08.2007 - 01.2010
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with chefs to develop menu items, incorporating seasonal ingredients for optimal freshness.
- Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Followed orders from head chef to establish productive and timely preparation of meals.
Education
Bachelor of Arts - Law Studies
Centennial College of Applied Arts And Technology
Scarborough, ON04.2005
Skills
- Procedure Monitoring
- Guest Relations Management
- Food presentation
- Production Data Reporting
- Customer Service
- Room Inspections
- Organizational abilities
- Delivery Management
- Relationship Building
- Warm and Friendly
- Professional Attitude
- Food Safety
- Order Expediting
- Table Setting
- Inventory Restocking
Languages
English
Native or Bilingual
Certification
- Hot Yoga Training - 2007
Timeline
Room Service Attendant
Holiday Inn Suites
03.2022 - Current
Hotel Housekeeper
The Sheraton Hotel
02.2015 - 02.2020
Hotel Concierge
The Hilton
04.2010 - 02.2017
Kitchen Prep Cook
Hoops Bar And Grill
08.2007 - 01.2010
Bachelor of Arts - Law Studies
Centennial College of Applied Arts And Technology
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