Stacey Scholle
Camarillo
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, and business agendas.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
American Tooth Industry
02.1996 - 04.2002
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Made sure that all daily orders were completed for shipping.
- Completed weekly returns from the warehouse and processed customer credits.
- In charge of all trade show displays.
Office Associate
Union Cemetery Associations
02.1994 - 01.1996
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Functioned as the main point of contact for flower sales to families.
- Greeted incoming visitors and families professionally and provided friendly, knowledgeable assistance.
- Assisted families in purchasing and designing headstones and monuments for cemetery plots.
- Partnered with funeral homes in arranging services for cremations and burials.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Conducted thorough research as needed which contributed significantly towards successful project outcomes.
Education
High School Diploma -
Bakersfield High School
BakersfieldSkills
- Relationship building
- Expertise in sales
- Empathy and patience
- Active listening
- Upselling techniques
- Problem-solving
- Time management
- Customer relations
- Team player
- Multitasking and organization
Accomplishments
Raised four exceptional children, three of them college educated and one in high school. One of my children is in the Marine Corps and one is in the Army.
Throughout the years I have had two home-based businesses while raising my children.
Timeline
Customer Service Supervisor
American Tooth Industry
02.1996 - 04.2002
Office Associate
Union Cemetery Associations
02.1994 - 01.1996
High School Diploma -
Bakersfield High School