Stacey Rafuse
Oshawa,ON
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Agius Psychology Professional Corporation
02.2024 - 07.2024
- Overseen operations of a private psychological practice Tiny Steps located in Valley Village, California – 11 clinicians and 3 administration staff
- Coordinated multiple schedules for CEO
- Recruited and supported contractors - Psychologists and Associate Clinicians in US
- Completed bi-weekly payroll for both clinicians and admin staff
- Daily review of clinician’s collaborative documentation for quality assurance
- Reviewed, updated, and revised organizations policies and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Director of Operations
Psychological & Counselling Services Group
01.2020 - 07.2023
- Overseen operations for four locations (Oshawa, Woodbine, Ajax, Peterborough)
- Provided Human Resources for 11 administrative staff
- Recruited and supported contractors / 27+ Psychologists and practicum students
- Maintained IT for all locations and hybrid employees
- Controlled daily financial transactions and processed payroll for staff and contractors
- Reviewed, updated, and revised organizations policies and procedures.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
Manager / Coordinator
Oshawa Psychotherapy Training Institute
10.2010 - 01.2020
- Preparation of educational materials
- Scheduled speakers and presenters for psychotherapy workshops
- Managed attendance, billing, and promotional material
- Regularly updated internet site
- Ensured the program met accreditation requirements from CPA
- Represented and promoted training institute at conferences.
- Accomplished multiple tasks within established timeframes.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Administration Assistant
Oshawa / Woodbine Psychological & Counselling Seri
04.2010 - 01.2020
- Ensured the proper consent is obtained – both adults and children
- Prepare client invoices daily for personal and insurance
- Contact clients with reminders and book appointments
- Process electronic payments and review accounts receivable
- Produce and process highly confidential documentation
- Respond to client inquires and sensitive situations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Education
Office Administration Diploma – Medical -
Durham College
Oshawa, ON04.2010
Business Administration - Marketing
Durham College
Oshawa, ON04.1997
Skills
- Excellent time management skills, ability to organize and prioritize tasks
- Demonstrated accuracy and discretion when managing confidential files
- Collaborator
- Proficient in Microsoft Office Suite, accounting software and varies EMR programs
- Flexible to work in-person or hybrid
- Effective communication in both oral and written
Operations Management
Strategic Planning
Schedule Management
Organizational Management
Onboarding and Orientation
Project planning and development
Program Administration
Accomplishments
Successfully added an additional location to a multi location private practice. I was involved in the construction phase / floor planning, arranging and implementing start-up for IT, furnishings and security. I promoted services through marketing and advertising all within a budget.
Activities
- Photography
- Volunteering with OCHL
- Gardening
- Meditation
- Church
- Family
References
References available upon request
Languages
English
Full Professional
Personal Hobbies
I have been a volunteer with Oshawa Community Hockey League since 2016. I am a member of the Executive, Director of Tournaments, and a U14 team manager.
I have been apart of the SCC at Sherwood Public school in Oshawa for a number of years. I volunteer with the school whenever I can.
I enjoy photography, event planning, gardening, and spending time with family.
Timeline
Operations Manager
Agius Psychology Professional Corporation
02.2024 - 07.2024
Director of Operations
Psychological & Counselling Services Group
01.2020 - 07.2023
Manager / Coordinator
Oshawa Psychotherapy Training Institute
10.2010 - 01.2020
Administration Assistant
Oshawa / Woodbine Psychological & Counselling Seri
04.2010 - 01.2020
Office Administration Diploma – Medical -
Durham College
Business Administration - Marketing
Durham College
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