Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Stacey Porter

Red Deer,AB

Summary

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Emergency Room Unit Clerk

Sylvan Lake Ambulatory Care
05.2022 - Current
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Answered multi-line telephone system, provided information and directed calls.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Prepared admissions charts and scanned records.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.

Server (Casual)

The Little Red Barn
07.2020 - Current
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Customer Service Representative

The Coverall Shop
09.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

HR Coordinator

Pronghorn Controls
03.2023 - 08.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Planned, administered and controlled budgets and produced financial reports.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.

Site Administrator

NOVA Chemicals
07.2022 - 12.2022
  • Coordinated events and site visits/visitors
  • Coordinated with site personnel and site clients to achieve on-time project delivery.
  • Performed regular job site administrative duties for general contractor personnel and subcontractor laborer's
  • Implemented systems to improve process efficiency and reduce project duration.
  • Accurately documented all onsite issues using SAP,Sharepoint,Microsoft Suite
  • Regional Public Affairs Administrative Support providing financial support to NOVA Chemicals Charitable Sponsorship by maintaining two databases,spreadsheets, and hard copy filing system, and creating and distributing accurate on-time payments
  • Inventory Management and Supply Ordering
  • United Way Campaign Financial Coordinator for Joffre Site 2022 Campaign
  • Content Creator/ Builder/ Automations Administration of Site Tours Business Improvement re-build and migration and curated successful launch of the automated site which became the site-wide process

Scheduler Team Lead (Administrative Support V)

Alberta Health Services
03.2021 - 08.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated weekly meetings for internal and external groups.
  • Processed new hire paperwork and documents.
  • Researched and resolved time discrepancies.
  • Checked accrued hours against listed hours for leave time.
  • Managed payroll data entry and processing for the AHS Central Zone employees to comply with predetermined company guidelines.

Administrative Support IV/Scheduler (Casual)

Alberta Health Services
02.2019 - 08.2022
  • Completed reports detailing production data such as base counts, USG's and PSS / Union contracts to help clients make accurate operational decisions
  • Conferred with managers, team leads and unit personnel to review reports to achieve demanding staffing levels for continuity of care for patients
  • Gauged production progress to inform leaders of performance concerns
  • Use effective communication to solve problems effectively within SSC office and for clients
  • Input data in Kronos (ESP) to create accurate pay adhering to strict deadlines
  • Adhered to government regulations by maintaining sensitive data complying with privacy laws
  • Addressing policy and process problems head-on to developed creative solutions to prevent delays and missed targets

Emergency Room Unit Clerk

Alberta Health Services
08.2021 - 07.2022
  • Answering a large volume of phone calls and messages for physicians and medical facilities, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Utilized multiple PC applications throughout the day.
  • Received, recorded, and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in the framework of the medical database.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts through multiple communication resources
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory, and restocked clerical spaces.
  • Coordinated patient treatment, testing, and future medical events working closely with the multi-disciplinary medical team

Administrative Support III

Alberta Health Services
09.2020 - 12.2020
  • Maintained spreadsheets and databases to track, analyze and report education within Central Zone
  • Entered and regulated courses in MLL( My Learning Link) accurately
  • Performed general office duties, including printing, answering phone inquiries, and actively maintaining filing systems
  • Prepared packages for shipment, pickup and courier services for prompt delivery to nurse educators
  • Managed Administration Email Inbox by handling client/educator correspondence and tracked records to foster office efficiency
  • Preparing and submitting reports to Centra Zone Leadership
  • Updating zone coverage calendar and contact list to provide up to date information
  • Working with Adobe PDF and various Microsoft Suite programs such as word and excel to format necessary documentation
  • Hosting Bi-monthly meetings with educators to plan for future course and materials needs via Skype/Lync
  • Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.

Starbucks Manager and Barista

Safeway Sobeys West Inc.
07.2012 - 04.2020
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Elevated customer loyalty by using strong listening and inter-personal abilities to resolve customer problems
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas to above expectations and maintaining this optimal standard at all times
  • Recommended products based on a solid understanding of individual customer needs and preferences
  • Cultivated ability to recall customers' names and address each by name
  • Engaged customer loyalty by remembering personal preferences and allergy information
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Increased sales to over $9000.00 per week creating additional 99 hours to give to staff equally and creating new job openings

Education

Certificate - Medical Office Administration

Bow Valley College
Calgary, AB
04.2016

Skills

  • Schedule Management
  • Education Session Coordinator
  • Healthcare Administration
  • Time Management
  • Data Entry Software
  • Verbal and Written Communication
  • Critical Thinking
  • Staff Leadership
  • Administrative Support
  • Vacation and Sick Leave Management and Administration
  • Database Support
  • Sharepoint Online Non-Production Developer
  • Sharepoint Online Migration, Automation, and Suite Expertise
  • Microsoft SQL Server Compact
  • Azure Web Apps and Suites
  • Advanced Office Suite Software

Certification

  • Microsoft Masters Course -In Progress
  • First Aid/CPR Certified
  • Pro Server AGLC
  • Medical Office Assistant Certification
  • HR Certificate Level 1
  • WHIMIS
  • CSTS

Volunteering

Medical Specialty Clinic- Clerical Volunteer

April 2018-July 2019

Johnstone Crossing Community Health Center-Clerical Volunteer

April 2016-April 2018

Bethany Care Society (College Side Garden) -Receptionist

April 2016-July 2017

Timeline

Customer Service Representative

The Coverall Shop
09.2023 - 12.2023

HR Coordinator

Pronghorn Controls
03.2023 - 08.2023

Site Administrator

NOVA Chemicals
07.2022 - 12.2022

Emergency Room Unit Clerk

Sylvan Lake Ambulatory Care
05.2022 - Current

Emergency Room Unit Clerk

Alberta Health Services
08.2021 - 07.2022

Scheduler Team Lead (Administrative Support V)

Alberta Health Services
03.2021 - 08.2022

Administrative Support III

Alberta Health Services
09.2020 - 12.2020

Server (Casual)

The Little Red Barn
07.2020 - Current

Administrative Support IV/Scheduler (Casual)

Alberta Health Services
02.2019 - 08.2022

Starbucks Manager and Barista

Safeway Sobeys West Inc.
07.2012 - 04.2020

Certificate - Medical Office Administration

Bow Valley College

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Stacey Porter