Stacey Pitura
Winnipeg
Summary
Dynamic professional with a proven track record at CIBC, excelling in client management and financial analysis. Enhanced customer satisfaction by 20% through innovative problem-solving and effective communication. Adept at optimizing workflows and fostering team collaboration, consistently delivering tailored solutions that drive success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Daycare Worker
Sugar N Spice
Winnipeg
09.2024 - Current
- Developed engaging lesson plans based on age-appropriate curriculum.
- Supervised daily activities to foster development in a nurturing environment.
- Provided guidance on social skills and conflict resolution among children.
- Collaborated with parents to align on children's progress and address individual needs.
- Monitored children's health and well-being to ensure safety and promote overall development.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
Financial Services Representative
CIBC
Toronto
09.2018 - 07.2021
- Managed client portfolios with tailored financial solutions to meet individual needs.
- Managed financial portfolios with strategic insight
- Applied analytical skills to optimize investment strategies
- Refined investment approaches using data analysis to improve strategy outcomes.
- Enhanced client satisfaction through proactive engagement and personalized service.
- Increased operational efficiency by resolving intricate financial issues.
- Solved complex financial problems, enhancing operational efficiency
- Demonstrated enthusiasm for acquiring new skills through active participation in team projects.
Customer Service Representative
CIBC
Winnipeg
05.2015 - 09.2018
- Achieved a 95% customer satisfaction rating
- Enhanced client satisfaction by resolving complex issues efficiently.
- Identified customer needs and provided innovative solutions
- Pioneered customer engagement strategies that increased customer loyalty and retention
- Managed customer interactions to foster collaboration and improve service outcomes
- Applied analytical skills to streamline customer service processes.
- Envisioned and implemented forward-thinking customer service protocols.
- Boosted team productivity by fostering a goal-driven environment.
- Cultivated supportive workspace to enhance team cohesion and promote effective collaboration
Server and bartender
Teos
Winnipeg
06.2016 - 08.2018
- Managed customer orders with precision, boosting overall satisfaction rates
- Demonstrated comprehensive knowledge of menu items, leading to increased sales and customer engagement.
- Addressed customer complaints effectively, contributing to positive dining experiences and repeat business.
- Efficiently handled cash transactions, reducing errors by 20%
- Implemented digital payment solutions, speeding up transaction times and improving overall customer satisfaction.
- Optimized team workflows, increasing productivity by 20% through strategic task management.
- Pioneered a customer feedback system to refine service quality and menu offerings.
Server and bartender
Earls
Winnipeg
09.2015 - 08.2018
- Served and bartended efficiently, contributing to positive customer experiences
- Exceeded service targets through high-quality customer interactions and team collaboration.
- Managed customer interactions with enthusiasm, fostering repeat business
- Collaborated effectively with team to streamline service
- Resolved customer complaints innovatively, strengthening brand reputation
- Pursued opportunities to learn new skills to enhance team performance.
Postal clerk
Post office
Winnipeg
01.2009 - 09.2012
- Sorted and distributed mail daily, ensuring efficient workflow
- Ensured timely delivery of all packages
- Streamlined mail processing, enhancing operational efficiency and reducing delays.
- Addressed and resolved customer issues promptly, enhancing service satisfaction
- Recorded all transactions accurately, supporting reliable financial tracking
- Uphold high accuracy in transaction recording, minimizing discrepancies.
- Demonstrated eagerness to learn and apply new skills in fast-paced environments.
Education
Business Administration - Accounting and finances
Red River Community College
Winnipeg05-2013
High school - Graduated
West Kildonan collegiate
Winnipeg05-2009
Skills
- Child Development
- Parent Engagement
- Behavioral Assessment
- Daily Activities
- Customer Service
- Client Management
- Customer Complaint Resolution
- Problem Solving
- Time Management
- Workflow Optimization
- Collaboration
- Team Leadership
- Positive Experience
- Menu Development
- Communication
References
Available upon request
Certification
IFSE
Timeline
Daycare Worker
Sugar N Spice
09.2024 - Current
Financial Services Representative
CIBC
09.2018 - 07.2021
Server and bartender
Teos
06.2016 - 08.2018
Server and bartender
Earls
09.2015 - 08.2018
Customer Service Representative
CIBC
05.2015 - 09.2018
Postal clerk
Post office
01.2009 - 09.2012
Business Administration - Accounting and finances
Red River Community College
High school - Graduated
West Kildonan collegiate