Stacey Phillips

Nursing Supervisor / LPN Data Coordinator

Bayshore Home Care Solutions

12.2019 - 02.2025

Performing In-Scope LPN duties for clients of Bayshore Home Care Solutions
Initial Visit: Calling and booking visits with client’s and families to discuss company policies, protocols and procedures
Also promote various extra services that the company can provide
Managing Client Concerns: Utilizing extensive communication skills, problem solving skills and conflict management techniques with clients, and family members over the phone, in person, or through email regarding daily concerns
Staff Supervision Support: Providing staff with education, delegations, and training services for job expectations, while ensuring to promote all proper policies and procedures of the staff’s performance
Overseeing annual performances of each staff and creating a documented report on each individual allocated staff
Continued Education: Maintaining personal education monthly, while also overseeing that all allocated staff have their education current
Assigning extra education to staff that require further assistance with various procedures and providing onsite support when needed
Performance and Staff Development: Support and supervise all allocated staff members to ensure they are maintaining the standard expectations of the company while ensuring that all policies and procedures are followed and contributing to staff performance growth
Checking Care Plans: Observing fine details of a client care plan sent by AHS, and following up with Case Managers via phone or email when corrections are required
Assigned to cover Office Nurse position
Updating and entering 'Transfer Of Authority' data into Procura, and adding tasks onto the orders created by the data team
In charge of sending out Care Plans to the assigned area’s Nursing Supervisors and Coordinator for review and checking
Care Plans would then have to be transferred into the Procura system to be filed correctly into client’s files
The LPN Data Coordinator: Transcribes documents such as Care Plans and Physician’s Orders sent by Alberta Health Services according to documentation standards for Bayshore staff to utilize in the community as instructional communication, guidance, and support
Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Delegated tasks and provided leadership for [Number] nurses and support personnel.
Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
Answered questions and addressed concerns from employees via email, phone and in person.
Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
Provided direct nursing care to patients when personnel was short-staffed.
Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
Increased staff retention through effective communication, mentorship, and professional development opportunities.
Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
Enhanced patient care quality by implementing evidence-based nursing practices and protocols.
Upheld high standards of nursing practice through ongoing education offerings for staff members on topics such as pain management or wound care techniques.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Evaluated skills of nursing personnel and verified staff certifications for validity.
Enhanced patient satisfaction levels through effective communication and empathetic listening skills.

Summary

Overview

Work History

Nursing Supervisor / LPN Data Coordinator

Education

Practical Nursing Diploma -

Health Care Aide Certificate -

Conflict Management Certification -

BLS – Basic Life Support -

Skills

Languages

Timeline

Nursing Supervisor / LPN Data Coordinator

Health Care Aide Certificate -

Conflict Management Certification -

BLS – Basic Life Support -

Practical Nursing Diploma -

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