Stacey Older
St. Catharines,Ontario
Summary
Recent graduate with foundational knowledge in Personal Support Worker (PSW) and hands-on experience gained through academic projects and internships. Proven ability to establish rapport and trust with patients, enhancing their quality of life by assisting with daily living tasks. Recognized for strong teamwork, problem-solving, and time-management skills, along with a commitment to prioritizing individual needs with meticulous attention to detail. Passionate about providing compassionate care and support to diverse individuals while consistently maintaining a calm and supportive environment in adherence to care standards and protocols.
Overview
10
10
years of professional experience
Work History
Personal Support Worker Student ( LTC )
Trios College -Niagara Ina Grafton Gage Village
01.2025 - 08.2025
- Assisted residents with daily living activities, promoting independence and dignity.
- Provided compassionate personal care, ensuring comfort and dignity for clients in daily activities.
- Supported emotional well-being through compassionate interactions and active listening.
- Facilitated mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
- Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
- Contributed positively towards creating an inclusive environment where all clients could thrive regardless of their diverse backgrounds or differing abilities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
- Provided compassionate and patient-focused care to cultivate well-being.
Custom Kitchen Designer
Inspired Interiors Niagara
03.2021 - 06.2023
- Guided customers in selecting items that reflected their personal style, resulting in 20% increase in customer satisfaction scores
- Communicated product information focusing on quality, value, and style, influencing purchasing decisions and achieving 15% growth in sales
- Conceptualized innovative designs and created 3-D renderings using 2020 Design software, enhancing project execution speed by 25%
- Served as primary point of contact for projects, ensuring seamless communication on scheduling and changes, maintaining adherence to deadlines
- Prepared accurate estimates and negotiated sales contracts, achieving a collection rate of 98% on issued invoices
- Acted as liaison between homeowners and contractors, facilitating effective communication and problem resolution, leading to on-time project completion
Custom Kitchen Designer/Sales
Silver Creek Cabinetry
04.2019 - 03.2021
- Consulted with clients to assess needs, preferences, and safety requirements, resulting in a 30% increase in design project approvals
- Estimated costs and materials required for projects, ensuring precise sales contracts and contributing to a 20% revenue increase
- Developed detailed plans and 3-D models showing the arrangement of walls, cabinetry, and lighting using advanced design software, enhancing customer visualization and satisfaction
- Prepared plans and specifications for final interior designs in compliance with industry best practices, achieving a compliance rate of 100% with current codes
- Collaborated with installers to ensure the execution of polished final installations, improving client feedback ratings by 25%
Custom Kitchen Designer/Sales
Enns Cabinetry
09.2015 - 02.2019
- Leveraged strong communication and administrative skills to finalize contracts, achieving a 90% contract closure rate
- Effectively designed kitchen and bathroom spaces using 2020 Design software, leading to an enhanced client experience and a 25% repeat customer rate
- Estimated project costs and materials to prepare accurate sales contracts, ensuring a 98% collection success rate
- Developed plans and specifications in compliance with established design standards, resulting in zero project compliance issues
- Maintained communication with clients, contractors, and manufacturers, enhancing accuracy and execution throughout the design and construction process
Education
NACC Certificate - Personal Support Worker
TRIOS College
St. Catharines, ON09-2025
Diploma - Interior Design
Fanshawe College of Applied Arts And Technology
London07-1999
Skills
- Reliability and punctuality
- Respectful and compassionate
- Dependable and responsible
- Patient care
- Active listening
- Teamwork skills
- First aid and safety
- Housekeeping tasks
Websites
Languages
English
Timeline
Personal Support Worker Student ( LTC )
Trios College -Niagara Ina Grafton Gage Village
01.2025 - 08.2025
Custom Kitchen Designer
Inspired Interiors Niagara
03.2021 - 06.2023
Custom Kitchen Designer/Sales
Silver Creek Cabinetry
04.2019 - 03.2021
Custom Kitchen Designer/Sales
Enns Cabinetry
09.2015 - 02.2019
NACC Certificate - Personal Support Worker
TRIOS College
Diploma - Interior Design
Fanshawe College of Applied Arts And Technology