Experienced professional skilled in fostering connections and devising effective strategies to support individuals in achieving their objectives. Strong commitment to cultural sensitivity and adaptability, enabling seamless interactions across diverse backgrounds. Proficient in assuming leadership and defusing tense situations through persuasive and forward-thinking approaches.
Overview
16
16
years of professional experience
Work History
Recovery College Facilitator
Canadian Mental Health Association Alberta Northwest
01.2023 - Current
Fostered an inclusive safe environment by addressing diverse needs and adapting facilitation as needed through peer support.
Delivered high quality sessions ensuring participants developed a strong understanding for the subject matter topics such as, gaslighting, relapse prevention, building better boundaries, reframing our thoughts, navigating narcissism, independence vs isolation etc.
Enhanced program development through collaboration with colleagues to review and revise program development.
Facilitated virtual training sessions using Zoom while maintaining high levels of participant interaction and engagement during the session.
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Identified areas in need of improvement and implemented solutions.
Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Executive Assistant
Grande Prairie Auto Group
07.2008 - Current
Create annual marketing plans that not only maximize budgets to bring market domination, but also optimize social media networking that captures search engine optimization to enhance brand recognition.
Negotiation of favorable terms and pricing agreements with vendors.
Initiated and implemented "Your Mental Health Matters" program - providing relevant mental health information and support to 200+ employees.
Preparation and completion of all Civil Claim court files and City permit applications.
Commissioned legal documents.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Served as a liaison between departments to facilitate effective communication throughout the company.
Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
Oversee reputation management, corporate image, charitable donations and social media content.
Distribution of electronic and traditional announcements and information on behalf of the President, Executive Managers, and Directors.
Manage and organize calendars for the President and Directors, including organization and booking of overseas travel.
Planned and coordinated business development events, partner retreats, company parties and more.
Preparation of well researched and accurate documents and presentations for President and top executives.
Full administrative support for President and executives using Microsoft Office programs and Google Drive.
Practicum student
Northreach Society
08.2024 - 10.2024
Provided a safe judgment free environment to engage and work with the vulnerable community.
Facilitated harm reduction and education at the Northreach office and safe consumption site (Wapiti bus).
Answered questions and connected citizens with resources (Centrepoint, medical care, Friendship Centre etc.).
Supported educators during presentations – sexual health education.
Participated in community events and education – community BBQ & Beaverlodge information event.
Community needle walks and clean up.
Data entry – record keeping and entries to help secure funding.
Followed policies, regulations, dress codes, and schedules.
Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients needs.
Engaged in professional development through attending workshops, on line courses, and conferences related to the field of working with the vulnerable population.
Education
Addictions and Community Health Professional Diploma -
Sundance College
Calgary, Alberta
10.2024
Graduate Certificate - Crisis Response Management
Northwestern Polytechnic College | Pace
Grande Prairie
01.2024
General Counselling Skills diploma -
Penn Foster University
Westmount, Quebec
01.2023
Adult Psychology diploma -
Penn Foster University
Westmount, QC
01.2022
Facilitation Training certificate -
Recovery College
Edmonton, AB
01.2022
Child Psychology diploma -
Penn Foster University
Westmount, Quebec
01.1994
Skills
Strategic Planning
Negotiation
Icebreakers
Inclusivity
Facilitation Techniques
Legal Document Preparation
De-escalation
Fundraising
Meeting Chair
Feedback Delivery
Advocacy
Brainstorming
Teamwork and Collaboration
Active Listening
Written Communication
Conflict Resolution Skills
Public Speaking
Professional Ethics
Decision-Making
Interpersonal Communication
Self Motivation
Goal Setting
Crisis Intervention
Adaptability
Cultural Sensitivity
Emotional Intelligence
Community Outreach
Confidentiality & Discretion
Stress Tolerance
Languages
English
Full Professional
Accomplishments
Dale Carnegie Effective Communication & Human Relations - 2017
Highest Achievement Award
Break Through Award
St Johns Ambulance
Standard First Aid - Level C CPR & AED (expires December 7, 2025)
Department of Justice
Commissioner for Oaths in and for Alberta (expires March 29, 2027)
Cleared Criminal Record and Child Intervention Record Check (dated April 2024)
Timeline
Practicum student
Northreach Society
08.2024 - 10.2024
Recovery College Facilitator
Canadian Mental Health Association Alberta Northwest
01.2023 - Current
Executive Assistant
Grande Prairie Auto Group
07.2008 - Current
Addictions and Community Health Professional Diploma -
Sundance College
Graduate Certificate - Crisis Response Management
Northwestern Polytechnic College | Pace
General Counselling Skills diploma -
Penn Foster University
Adult Psychology diploma -
Penn Foster University
Facilitation Training certificate -
Recovery College
Child Psychology diploma -
Penn Foster University
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