Stacey Moddy
Summary
Developed adaptability and customer service skills in a fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dynamite Clothing
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Sales Lead Keyholder
Aldo Accessories
09.2022 - 09.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
Sales Associate
Zara
07.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Food and Beverage Cashier
Tim Horton's Joseph Brant Hospital
10.2019 - 08.2021
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Engaged customers to help create superior food and beverage experience.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
Food and Beverage Cashier
McDonald's Restaurant
04.2018 - 10.2019
- Operated and sanitized kitchen and food preparation equipment.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
Summer Camp Counselor
Apostolic Faith Mission
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
Education
High School Diploma -
Burlington Central High School
Burlington, ON06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Professionalism and courtesy
- Cleanliness and hygiene
- Team leadership
- Cash handling
- Relationship building
- Stockroom management
Languages
English
Native or Bilingual
Timeline
Sales Associate
Dynamite Clothing
11.2024 - Current
Sales Lead Keyholder
Aldo Accessories
09.2022 - 09.2023
Sales Associate
Zara
07.2021 - 09.2022
Food and Beverage Cashier
Tim Horton's Joseph Brant Hospital
10.2019 - 08.2021
Summer Camp Counselor
Apostolic Faith Mission
07.2019 - 08.2019
Food and Beverage Cashier
McDonald's Restaurant
04.2018 - 10.2019
High School Diploma -
Burlington Central High School
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