Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
White Hat Award recipient - 2009
Timeline
Generic

Stacey Mitchell

Calgary

Summary

Regional sales professional prepared to drive growth and foster strong client relationships. Proven track record in sales strategy, territory management, and revenue generation. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Strong leadership, communication, and negotiation abilities essential for this role.

Overview

25
25
years of professional experience

Work History

Regional Sales Manager

Bellstar Hotels & Resorts
08.2015 - Current
  • Remote Regional Sales Manager for both Solara Resort and Grande Rockies Resort in Canmore, Alberta
  • Soliciting, negotiating and converting new as well as repeat business for assigned markets through direct professional sales activities such as telephone, sales calls, lead follow up, ongoing correspondence and prospecting
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Represent Bellstar Hotels & Resorts at selected travel trade, corporate, wedding and consumer shows
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the area
  • Strong working relationship with resort colleagues, supervisors and managers
  • Trained and work closely with Event Coordinator to ensure a smooth transition to the event planning process
  • Prepare, customize and follow up on proposals and contracts
  • Plan, organize and conduct targeted sales trips into key feeder markets
  • Maintain and participate in regular sales meetings, database management, revenue tracking and team meetings
  • Facilitate site inspection as requested by clients, coordinate with onsite department heads
  • Work effectively and professionally with key stakeholder groups including owner groups, destination organizers, marketing partners, management and employees
  • Meet or exceed monthly sales revenue and activity quotas
  • Provide regular input, ideas, marketplace intelligence to define and refine strategies within responsible vertical markets
  • Facilitate the delivery of exceptional resort experiences for both clients and guests

Director of Banquets

Hotel Arts
08.2008 - 04.2015
  • Responsible for 80++ staff, 8 Banquet Floor Managers, 2 Assistant Managers and 1 Office Administrator
  • Responsible for labour cost, controls, liquor inventory, beverage cost, equipment inventory and purchasing
  • Scheduling, day to day for a 24/7 operation
  • Vacation requests, leave of absence and accurate payroll input
  • Interviewing and hiring of all front line staff and management
  • Associate and management training, 30/90 and annual reviews
  • Banquet billing, Micro's and Opera
  • Responsible for maintaining a cash float and ensuring an accurate cash out each shift
  • Execution of all Banquet events and client relationships
  • Building a strong working relationship with all departments within the hotel as well as outside vendors, temp agencies and rental companies

Food & Beverage Administrator

Fairmont Hotels & Resorts
04.2002 - 08.2011
  • Responsible for 75++ staff, scheduling, vacation requests and statutory holiday tracking
  • Banquet billing, event orders, Micro's, Opera trained
  • Liaison between Sales & Catering, Kitchen and Banquet Department to ensure all information was current
  • Played an active role in the screening and interview process of new employees
  • Responsible for maintaining a cash float and ensuring an accurate cash out each shift
  • Personal Growth & Development within The Fairmont Palliser 2002 - Oak Room Supervisor/Bartender 2004 - Senior Banquet Captain 2007 - Food and Beverage Administrator

Server, Wallister Stube

Fairmont Hotels & Resorts
09.1999 - 05.2002
  • Directly responsible for guest satisfaction while staying at the resort and dining in on our outlets
  • Opening and closing the dining room unsupervised
  • Responsible for maintaining a cash float and ensuring an accurate cash out each shift
  • Responsible for ongoing wine training and product knowledge
  • Assisting other positions such as bartending and hosting when required
  • Personal Growth & Development within Chateau Lake Louise 1998 - Banquet Server/Bartender 1999 - Wallister Wine Bar Server

Education

Course/Certificate - Indigenous Peoples And Canada

University of Alberta
Edmonton, AB Online
01-2022

Diploma - Administration

ICS Canada
Montreal, QC
03.2012

High School Diploma -

Cowichan Secondary
Duncan, BC
06.1996

Skills

  • Sales leadership
  • Strategic planning
  • Deal closing
  • Relationship selling
  • Training and mentoring
  • Account management
  • Sales initiatives and techniques
  • Operations
  • Conflict resolution
  • Sales lifecycle management
  • Client account management
  • Contract negotiation

Languages

English
Full Professional

Accomplishments

    White Hat Award recipient -May 2009

    Alberta Hotel Safety Association -COR Certified / Provincial Auditor -2010-2015

    7 Habits of highly Effective Leaders - 2013

    Employee of the Month - Fairmont Hotels & Resorts June 2004 and December 2008

    Leader of the Quarter - Hotel Arts August 2012 and December 2014

White Hat Award recipient - 2009

Winning the White Hat Award in Calgary for administration is a remarkable honor, symbolizing excellence in leadership and dedication to fostering a thriving workplace culture. This prestigious recognition highlights a commitment to innovation, efficiency, and community engagement, reflecting the values that drive Calgary’s dynamic professional landscape. Receiving the award signifies not only individual achievement but also the collective success of a team that values collaboration and excellence. It celebrates the ability to inspire others, streamline processes, and contribute meaningfully to the organization’s vision while embodying the spirit of Calgary’s hospitality and professionalism.

Timeline

Regional Sales Manager

Bellstar Hotels & Resorts
08.2015 - Current

Director of Banquets

Hotel Arts
08.2008 - 04.2015

Food & Beverage Administrator

Fairmont Hotels & Resorts
04.2002 - 08.2011

Server, Wallister Stube

Fairmont Hotels & Resorts
09.1999 - 05.2002

Diploma - Administration

ICS Canada

High School Diploma -

Cowichan Secondary

Course/Certificate - Indigenous Peoples And Canada

University of Alberta

Similar Profiles

CREATE PROFILE
Stacey Mitchell