Ensured clients received accurate advice consistently.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Efficiently monitored client engagement with advanced CRM systems while documenting personalized objectives.
Enhanced customer satisfaction via regular interactions and superior service.
Financial Advisor
CIBC
10.2007 - 03.2020
Strengthened client connections, promoting confidence and dedication.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Established new client relationships by conducting thorough needs assessments during initial consultations.