Stacey Lindauer
Manteca
Summary
Detail-oriented Medical Office Specialist with experience in patient scheduling, healthcare billing, and HIPAA compliance. Demonstrates a solid understanding of medical terminology and exceptional organizational skills. Proficient in electronic health records systems, ensuring efficient workflow and accurate patient data management. Professional, motivated, and committed to supporting efficient operations and quality patient care. Seeking a role to contribute my technical and organizational skills to a medical office team.
Overview
6
6
years of professional experience
Work History
Medical Office Specialist Extern
Tan D Tran
Manteca
12.2025 - 03.2026
- Assisted patients with scheduling appointments and managing medical records.
- Handled incoming calls and responded to patient inquiries effectively.
- Collaborated with team members to streamline office procedures.
- Updated patient information in electronic health record systems accurately.
- Facilitated communication between patients and healthcare providers.
- Maintained cleanliness and organization of office equipment and supplies.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed clerical tasks such as filing, faxing, copying, scanning, and mailing documents.
- Assisted with scheduling tests or procedures at outside facilities when necessary.
- Scheduled appointments for patients in a timely manner.
- Assisted with patient check-in, verifying insurance information and collecting co-payments.
Customer Service Representative
Texaco
Manteca
04.2023 - 09.2024
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Recommended, selected, and helped locate or obtain merchandise to customers.
- Placed special orders to call other stores to find desired items.
- Responded to service inquiries and coordinates resolutions with management and floor associates.
- Put up signage regarding promotions, changes to store regulations, etc.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Followed communication procedures, guidelines and policies.
- Provided accurate, valid and complete information by using the proper methods/tools.
Cashier
AmPm
Manteca
12.2019 - 03.2023
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Recommended, selected, and helped locate or obtain merchandise to customers.
- Placed special orders to call other stores to find desired items.
- Responded to service inquiries and coordinates resolutions with management and floor associates.
- Put up signage regarding promotions, changes to store regulations, etc.
Education
High School Diploma -
Sierra High
Manteca, CA05-2019
Medical Office Specialist -
UEI-Stockton
Stockton, Ca03-2026
Skills
- Medical billing, coding, and insurance verification
- Proficient in CPT, ICD-10-CM, HCPCS, and
Scheduling, collections, and claims follow-
auditing procedures - Excellent customer service and patient relations
- Strong communication and multitasking skills
up
- Knowledge of Medicare, Medicaid, and private insurance guidelines
- HIPAA compliance and patient confidentiality
Experience with Medisoft, EHR systems, and Microsoft Office Suite - Knowledge of anatomy, physiology, and medical terminology
- Ability to resolve claim denials and discrepancies
Volunteer Experience
- Volunteer at the women's shelter (setting up, communicating with the community, guiding people, packing their food and groceries into their car or handing it to them).
- Guiding people to where their classes are, study zone or any instructor they need help finding.
Timeline
Medical Office Specialist Extern
Tan D Tran
12.2025 - 03.2026
Customer Service Representative
Texaco
04.2023 - 09.2024
Cashier
AmPm
12.2019 - 03.2023
High School Diploma -
Sierra High
Medical Office Specialist -
UEI-Stockton