Stacey L. Heath
Edmonton,Canada
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Professional experience in customer service leadership. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
14
14
years of professional experience
Work History
Bank Manager
ATB Financial Kingsway Agency
01.2022 - 01.2023
- Spearheaded the conceptualization and execution of a robust strategy, successfully maximizing the agency’s direct contribution to ATB Financial
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Developed a loyal customer base through personalized service and tailored financial solutions.
Regional Operations Manager
CashCo Group
02.2014 - 09.2016
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Customer Service Manager
Bed Bath & Beyond
11.2013 - 02.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Automotive Service Advisor
Norden Volkswagen
01.2013 - 10.2013
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Earned Employee of the Month award for June 2013 for displaying superior performance and productivity.
Customer Service Representative
Cervus Equipment John Deere
08.2012 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Branch Manager
The Bolt Supply House
03.2009 - 07.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Business Certification -
PCM Academy
High School Business Management -
Medicine Hat High School
Skills
- Customer Service Operations
- Leadership & Management
- Financial Operations
- Risk & Change Management
- Conflict resolution
- Recruitment and hiring
- Exceptional interpersonal communication
- Call center operations
- Team building
Affiliations
- Toastmasters
- Team Leadership
Boardmembership
Town of Stettler, Supervisory Board Stettler Public Library Chair.
Languages
English
Bilingual or Proficient (C2)
Interests
I enjoy playing Golf and Pickle Ball , Travel and experiencing different cultures is a passion
Timeline
Bank Manager
ATB Financial Kingsway Agency
01.2022 - 01.2023
Regional Operations Manager
CashCo Group
02.2014 - 09.2016
Customer Service Manager
Bed Bath & Beyond
11.2013 - 02.2014
Automotive Service Advisor
Norden Volkswagen
01.2013 - 10.2013
Customer Service Representative
Cervus Equipment John Deere
08.2012 - 04.2013
Branch Manager
The Bolt Supply House
03.2009 - 07.2012
High School Business Management -
Medicine Hat High School
Business Certification -
PCM Academy
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