Stacey Diane Lalonde
Cornwall,Canada
Summary
Over 10 years experience with laboratory procedures, sample management and collection. Utilizes detail-focused approach to ensure accuracy of test results and adherence to safety protocols. Knowledge of maintaining laboratory equipment and supporting team efforts for seamless operations.
Overview
20
20
years of professional experience
Work History
Medical Laboratory Assistant/Technician
Life Labs
01.2015 - Current
- Perform phlebotomies and ECG tracings
- Sort and pack specimens to be transported
- Keep laboratory and all equipment clean
- Greet and request required information from patients, explain specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Prepare laboratory equipment and specimens for testing
- Collect patient’s body fluids for lab test and analysis
- Data entry for specimen and requisition labels
Sales Representative
Leons Furniture
01.2012 - 01.2013
- Responsible for selling furniture, bedding, electronics & appliances
- Online courses; to become knowledgeable and up to date with all products
- Customer Service; interacting with customers daily
- Required to be professional, personable & informative
Customer Service Representative
Startek Canada
01.2006 - 01.2011
- Delivered world class customer service and build customer satisfaction and loyalty
- Provided effective and timely resolution of a range of customer inquiries
- Strived for one-call resolution of customer issues
- Completed ongoing training to stay current of product, service and policy changes
- Demonstrated best judgment in the disbursement of adjustments and credits
- Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities
Skills
- Quality control procedures
- Specimen collection
- Patient confidentiality
- Phlebotomy expertise
- Empathetic and relatable
- Lab equipment maintenance
- Laboratory information systems
- Medical terminology proficiency
- Equipment calibration
- Quality control
- Patient relations
- Adaptable to change
Education Training And Certifications
- Medical Laboratory Technician/Assistant Diploma, 06/01/14
- DOA Certified, 12/01/18
- CSMLS Certified, 06/01/14
- First Aid and CPR, Current
Languages
French
Professional Working
Timeline
Medical Laboratory Assistant/Technician
Life Labs
01.2015 - Current
Sales Representative
Leons Furniture
01.2012 - 01.2013
Customer Service Representative
Startek Canada
01.2006 - 01.2011