Stacey Lahey
Summary
Experience with office management and administration Excellent communication and customer service skills Very strong work ethic Proficient with computer programs: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook QuickBooks, PC Law, Sage 50 Adaptable and flexible to change Work well in a team as well individually Meeting deadlines with ease Able to prioritize and multitask Handling multiple functions including customer queries, administrative tasks and information monitoring Meeting the challenges of a high stress work environment Successfully maintain an efficient and effective reception service First Aid Certified
Overview
16
16
years of professional experience
Work History
Bartender/Server
The Waterfront Pub and Eatery
05.2021 - Current
- Provide the perfect service experience for restaurant patrons
- Ensure the guest feels important and welcome
- Adhere to timing standards for products and service
- Provide responsible service for Alcoholic beverages
- Process payments.
Customer Relations Coordinator
Bluewater Country, Parkbridge Lifestyles Communities
- Deliver exceptional customer service, build solid brand recognition for the property based on delivery of service
- Ensure safe environment for residents and employees while providing ongoing communication with the Community Manager and inform the manager of any and all pertinent activities within the communities on a daily basis
- Participate in daily, weekly and monthly meetings with the Community Manager
- Responsible for ensuring a professional appearance and attitude at all times
- Assist in the office at times to help with office work such as filing, typing, folding letters, answering the phones, meeting with home owners at the front counter, scanning documents, deliveries to mail box, inserting newsletter and envelops in to mail slots...etc
- Performs tasks such as, vacuuming, carpet cleaning, sweeping, dry/wet mopping, scrubbing, sanitizing/disinfecting, all housekeeping duties also responsible for vacuuming the pool at a minimum of 3 times/week
- Test pool on a daily basis and this would be completed every two hours while the pool is open
- Oversee adding of pool chemicals and monitoring to ensure that it is safe and clear at all times
- Fill out log book every two hours
- Monitor pool temperature to ensure that it is between 82 and 83 degrees along with Hot Tub: drain and clean whirlpool at a minimum of 3 times/week
- Test whirlpool every two hours while pool is open
- Put chemicals in, make sure that it is clean, clear and safe
- Responds to “emergency” or urgent housekeeping tasks immediately when necessary (e.g
- Resident spills or minor accidents)
- Other duties as may be required
- Health and Safety
- Maintain all health and safety aspects of the community and community buildings ensure all property activities are conducted in a safe and environmentally responsible manner.
Associate/Host
Fit4less
10.2017 - 09.2019
- Customer Service
- Greet and welcome members in a warm and friendly manner
- Member's needs met courteously and promptly
- Handle complaints with courteous and professionalism
- Responsible for selling memberships, products and services
- Supporting member's use of extra amenities
- Informing members of policies and procedures
- Cleaning Duties
- Assist in daily cleaning duties
- Maintain club at cleanliness standard
- Passion for fitness
- Strong communication and customer service skills
- Peak attitude
- Multi-tasking guru
- Sales oriented
- Preform manager duties when needed.
Office Manager
Accipiter Safety Consulting Inc (Contract)
01.2013 - 01.2015
- Provided support and maintenance of all office services by organizing operations and procedures
- Responsible for the daily business operations
- Prepared payroll
- Controlled the business correspondence
- Designed filing systems
- Reviewed and approved supply requisitions
- Performed clerical functions.
Office Receptionist
Enbridge Gas Storage (Contract)
01.2012 - 01.2013
- Monitored office operations: scheduled appointments and meetings for executives and upper management
- Served as the go-to person for office inquiries and issues; tracking office supply inventory and approving supply orders
- Greeted, signed in and directed all visitors, answered and directed all incoming calls
- Assisted the office staff in maintaining files and databases
- Prepared reports, presentations, memorandums, proposals and correspondence
- Assigned jobs and duties to office staff as needed.
Receptionist/Administrative Assistant
George McFadyden Barrister & Solicitor
01.2009 - 01.2012
- Provided professional support by greeting clients and handling inquires and questions
- Responsible for collection of client information and performing financial collections
- Answered and routed calls and recorded messages
- Utilized a multi-line telephone system, computers, copy and fax machines
- Scheduled all appointments and cancellations
- Coordinated incoming and outgoing legal documents
- Responsible for entering payments and bank deposits.
Medical Receptionist
South Sarnia Veterinary Clinic
01.2008 - 01.2009
- Performed administrative and reception duties (answering the phone, booking appointments, checking clients in and out, receiving and receipting payments, receiving shipments, etc.)
- Handled, restrained and cared for animals undergoing treatment and surgery
- Performed various daily office maintenance tasks (cleaning the floors and cages, keeping the reception area clean, etc.)
- Provided animals with regular and medicated baths, wound and bandage care, nail trimming
- Administered medications and treatments under direction of Veterinarians and Veterinary Technicians.
Office Assistant
Remax Realty
01.2008 - 01.2008
- Entered all listings in MLS within 24 hours of signed listing agreement
- Reviewed all listings for corrections and made changes as needed
- Maintained photos in MLS and all websites, ensuring all photos represent the properties well
- Scheduled weekly, monthly and quarterly ads in all advertising media for active listings
- Designed flyer's within 48 hours of listing and delivered to each property with the complete information (MLS report, property disclosure, lead base paint disclosure, city information, school information, business cards, etc.)
- Maintained signs and lock-boxes for all listings (pending, sold and final pick up).
Education
Add degree - Add field of study
Sarnia Collegiate Institute & Technical School
Sarnia, ONSkills
- Customer Loyalty
- Account Management
- Conflict Mediation
- Team Development
Timeline
Bartender/Server
The Waterfront Pub and Eatery
05.2021 - Current
Associate/Host
Fit4less
10.2017 - 09.2019
Office Manager
Accipiter Safety Consulting Inc (Contract)
01.2013 - 01.2015
Office Receptionist
Enbridge Gas Storage (Contract)
01.2012 - 01.2013
Receptionist/Administrative Assistant
George McFadyden Barrister & Solicitor
01.2009 - 01.2012
Medical Receptionist
South Sarnia Veterinary Clinic
01.2008 - 01.2009
Office Assistant
Remax Realty
01.2008 - 01.2008
Customer Relations Coordinator
Bluewater Country, Parkbridge Lifestyles Communities
Add degree - Add field of study
Sarnia Collegiate Institute & Technical School
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