Stacey Kim
Woodland Hills
Summary
Client-focused professional with extensive experience in customer service, relationship management, consultative sales, education, and client communication. Known for building trust, resolving concerns, and creating positive experiences through responsive, empathetic service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent / Independent Contractor
HealthMarkets
Woodland Hills, CA
08.2018 - Current
- Provide professional client support, answer questions, explain service options, and guide individuals toward solutions that best meet their needs
- Assist individuals with service-related needs, provide ongoing support, and maintain accurate documentation while ensuring confidentiality
- Manage multiple priorities and time-sensitive requests with accuracy and consistent follow-through
- Strengthen client relationships through attentive communication and personalized service
ESL Instructor
Los Angeles ORT College
Van Nuys, CA
12.2017 - 09.2018
- Served as a primary point of contact, offering guidance and tailored support
- Communicated effectively with individuals from diverse backgrounds and supported daily operations
Education
Bachelor of Arts - English
University of California, Irvine
Skills
- Strong Interpersonal, Organizational, and Verbal/Written Communication Skills
- Excellent Customer Service and Client Relations
- Consultative Sales and Client Needs Assessment
- Proficient in Google Suite
- Bilingual in English and Korean
Certification
- California Life and Health Insurance License | Nov 2018 – Present
Timeline
Life and Health Insurance Agent / Independent Contractor
HealthMarkets
08.2018 - Current
ESL Instructor
Los Angeles ORT College
12.2017 - 09.2018
Bachelor of Arts - English
University of California, Irvine