STACEY KARAVOS
Toronto,ON
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dermatology Medical Assistant
DERMAPURE
08.2023 - Current
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Managed inventory of medical supplies by routinely checking stock levels and placing timely orders when needed.
- Increased clinic efficiency by maintaining organized patient records and scheduling appointments in a timely manner.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
- Triaged urgent cases effectively, prioritizing the needs of high-risk patients while managing appointment schedules accordingly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Assistant Manager
Fuzz Wax Bar
07.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
Receptionist
Fuzz Wax Bar
05.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Party Host
GLAMA GALS
04.2019 - 03.2020
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Restaurant Hostess
Boston Pizza Restaurant
01.2016 - 05.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
East York Collegiate Institute
East York, ON06.2018
Skills
Clinical Documentation
Cosmetic Procedures Support
Customer Service
Reliable team player
Specimens collection and processing
CPR
Patient Scheduling
Payment Collection
Medical Records Management
Medical office administration
Friendly, Positive Attitude
Time Management
Flexible and Adaptable
Multitasking
Computer Skills
Languages
English
Native or Bilingual
Certification
- ONE ID MEDICAL RECORDS 2024
- CPR 2024
Timeline
Dermatology Medical Assistant
DERMAPURE
08.2023 - Current
Assistant Manager
Fuzz Wax Bar
07.2022 - 07.2023
Receptionist
Fuzz Wax Bar
05.2021 - 07.2022
Party Host
GLAMA GALS
04.2019 - 03.2020
Restaurant Hostess
Boston Pizza Restaurant
01.2016 - 05.2016
High School Diploma -
East York Collegiate Institute
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