Stacey Hickson
Calgary,AB
Summary
Over 20 years of experience in administration and management, demonstrating a strong ability to meet organizational needs through consistent and organized practices. Proven skills in working under pressure and adapting to new challenges, enhancing brand reputation. Seeking to leverage expertise in customer service to provide timely and friendly assistance to both clients and the organization.
Overview
29
29
years of professional experience
Work History
Payroll and Benefits Manager
Strive Living Society
Coquitlam, British Columbia
01.2002 - 06.2023
- Developed and administered employee benefit programs, including health insurance, 401 plans, vacation and sick leave policies, and disability benefits.
- Provided guidance and support to employees regarding their benefits packages.
- Conducted regular audits of payroll records and processes to identify and correct discrepancies, enhancing data integrity.
- Managed payroll for temporary, hourly and salaried employees.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
Cashier
Superstore
Surrey, British Columbia
02.2000 - 02.2001
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Assistant Manager/Waitress
IHOP
Coquitlam, British Columbia
04.1994 - 03.2000
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Diploma - Accounting And Database
CDI College
Surrey, BC08-2001
High School Diploma -
Hatzic Secondary
Mission, BC06-1993
Skills
- Payroll administration
- Benefit plan design
- Employee onboarding
- Data analysis
- Regulatory compliance
- Employee relations
- Cash handling
- Point of sale systems
- Transaction verification
- Data entry
- Customer service
- Team leadership
- Time management
- Conflict resolution
Timeline
Payroll and Benefits Manager
Strive Living Society
01.2002 - 06.2023
Cashier
Superstore
02.2000 - 02.2001
Assistant Manager/Waitress
IHOP
04.1994 - 03.2000
Diploma - Accounting And Database
CDI College
High School Diploma -
Hatzic Secondary
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