Stacey Freize
Murrieta
Summary
Dedicated professional with a strong focus on operational excellence and effective communication. Experienced in managing inventory, training staff, and fostering teamwork to enhance service quality and patient satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
EVS Ambassador
Loma Linda Medical Center
09.2025 - Current
- Assisted in inventory management of housekeeping supplies and linens.
- Utilized cleaning equipment and supplies to ensure high standards of hygiene.
- Reported maintenance issues promptly to ensure patient satisfaction.
- Collaborated with team members to streamline daily cleaning operations.
- Developed efficient routines for room turnover during peak discharge periods.
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Verified cleanliness and organization of storage areas and carts.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced patient satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Store Trainer/Team Leader
In-N-Out Burger
09.2021 - 04.2026
- Developed and delivered training programs to enhance employee performance and service quality.
- Mentored new hires, fostering a positive learning environment and promoting teamwork.
- Collaborated with management to identify areas for improvement in training materials and processes.
- Ensured compliance with company policies and safety standards during training sessions.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
- Operated kitchen equipment efficiently, maintaining optimal functionality and cleanliness.
- Assisted in food preparation, ensuring adherence to safety and sanitation standards.
- Trained new staff on food handling procedures and best practices for customer interaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from guests.
Admitting Representative
Southwest Healthcare System
04.2020 - 09.2023
- Facilitated patient admissions by verifying insurance information and eligibility requirements.
- Streamlined check-in processes to enhance patient flow and reduce wait times.
- Collaborated with medical staff to ensure accurate patient data entry into electronic health record systems.
- Trained new admitting representatives on systems, procedures, and best practices for efficiency.
- Monitored compliance with healthcare regulations to uphold standards in the admitting process.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Bachelor of Arts - English Literature
Colorado State University
Fort Collins, CO05-1992
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Timeline
EVS Ambassador
Loma Linda Medical Center
09.2025 - Current
Store Trainer/Team Leader
In-N-Out Burger
09.2021 - 04.2026
Admitting Representative
Southwest Healthcare System
04.2020 - 09.2023
Bachelor of Arts - English Literature
Colorado State University