STACEY COREA

• Managed client accounts by providing exceptional service, addressing inquiries, and resolving issues promptly.
• Assisted in preparing and processing insurance applications, renewals, and endorsements.
• Maintained accurate records of client accounts, policy details, and billing information in compliance with company standards.
• Collaborated with underwriters and agents to ensure seamless policy management and client satisfaction.
• Addressed client concerns through proactive problem-solving and strategic thinking.

• Answered phone calls and patient call lights, providing timely assistance and relaying accurate information to staff and families.
• Maintained organization and inventory by restocking supplies in the supply room and isolation carts.
• Ensured care boards were updated accurately and educated patients and families on their content.
• Supported infection control measures by managing and stocking isolation carts with necessary PPE.
• Fostered a comfortable environment for patients through effective communication and addressing non-clinical needs.

• Directed calls, managed schedules, and set up appointments for clients and team members.
• Provided administrative support, including filing, faxing, scheduling, and processing purchase orders.
• Maintained organization by managing records, client account information, and incoming mail.
• Greeted clients and visitors, maintained the reception area, and ensured excellent customer service.
• Oversaw office operations, including ordering supplies, distributing work orders, and answering customer inquiries.

• Welcomed clients, managed front desk, and maintained office efficiency
• Handled calls, scheduled appointments, and ensured smooth visitor flow
• Organized office records and tracked mail to support team operations
• Streamlined front office operations, managing client communications and appointments while maintaining meticulous records for enhanced efficiency
• Managed multi-line phone system and visitor traffic, ensuring precise message relay and maintaining a welcoming office environment