Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Stacey Brock

Mooretown,ON

Summary

Accomplished Photographer and Customer Support Representative, excelled at Stacey M. Brock Photography by enhancing client satisfaction through expert photo editing and exceptional client communication. Leveraged advanced camera skills and a collaborative mindset to deliver high-quality images and support, significantly boosting repeat business and referrals. Demonstrated a keen eye for visual storytelling and superb attention to detail, ensuring every project exceeded expectations.

Overview

21
21
years of professional experience

Work History

Photographer

Stacey M. Brock Photography
10.2011 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
  • Established a recognizable personal brand within the photography market through consistent style and quality workmanship.

Customer Support Representative

Scotiabank
09.2003 - 09.2011
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Trained new hires on company policies, procedures, and best practices in customer support roles.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Collaborated with team members to identify areas of improvement in customer service protocols.
  • Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
  • Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
  • Boosted customer retention rates by building strong rapport and delivering exceptional service.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.

Education

Associate of Arts - Law

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2003

Skills

  • Color theory knowledge
  • Creative vision
  • Advanced Camera Skills
  • Collaborative mindset
  • Visual storytelling
  • Expert Photo Editing
  • Social Media
  • Client Communication
  • Superb attention to detail
  • Client Relations
  • Visual design
  • Attention to Detail

Accomplishments

Won Best of the Best award twice for personal performance at Ambassador Plaza branch and Ottawa Street Branch. This is the highest recognition you can receive at Scotiabank for personal performance.

Languages

English
Elementary

Timeline

Photographer

Stacey M. Brock Photography
10.2011 - Current

Customer Support Representative

Scotiabank
09.2003 - 09.2011

Associate of Arts - Law

St. Clair College of Applied Arts And Technology

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Stacey Brock