Stacey Bento
Erin,ON
Summary
Accomplished Group Product Manager at CIBC, adept in various aspects of project and product management. Expert in developing business requirements and translating into technical requirements for end to end project implementation. Experienced in developing strong relationships both internally and externally in order to drive business deliverables. Passionate in developing and executing product strategies that align with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Product Manager
CIBC
04.2022 - Current
- Accountable for leading and supporting the development of new and existing initiatives and processes within the Real Estate Secured Lending team at CIBC.
- Work closely with various business partners and external vendors in order to identify problems/solutions, assess the impacts of proposed changes and drive business deliverables.
- Provide regular project updates and recommendations to senior management and executives.
- Develop business requirements and work closely with technology partners to translate those needs into technical requirements and understand downstream impacts and overall project dependencies.
- Collaborate with technology teams to understand and meet project timelines.
- Led the early stages of a recent request for proposal related to selecting a new vendor to support core real estate secured lending services.
- Implemented a centralized process related to form changes and forms control within the Personal Lending and Insurance teams.
- Lead regulatory initiatives and deficiencies which includes analyzing property insurance coverage for existing mortgages and implementing an enhanced process to mitigate this risk.
- Develop end to end current and future states process flows in order to understand problem statement and assist in developing a technology solution.
Product Owner
CIBC
02.2018 - 04.2022
- Worked closely with internal technology teams and various business partners to provide support related to the identification, development and analysis for process changes/system enhancements for CIBC's Enterprise Client Information Facility (ECIF) and all client data requests within CIBC.
- Completed User Acceptance Testing within the UI as required to ensure all changes were successfully implemented and aligned with project deliverables.
- Led all agile releases for ECIF and ensured all projects/intakes were assigned and managed successfully through to implementation.
- Participated in ad-hoc Business Acceptance testing request when required.
- Mentored junior consultants related to client data requirements and end to end project implementation.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Business Consultant
CIBC
06.2015 - 02.2018
- Responsible for managing end to end work package deliverables within the scope of a project related to the strategic direction of mortgages and lending within CIBC.
- Worked closely with various business partners and established strong relationships which included Technology, Enterprise Architecture, Product, Legal, AML, Business Controls.
- Responsible for developing and executing various project deliverables which included business requirements, risk assessments, training/communication plans, process flows, test cases to lead projects from inception through to implementation.
- Successfully implemented regulatory anti-money laundering changes related to mortgage and lending products which impacted how client identification is collected by frontline users.
- Lead consultant to drive the business requirements and implementation related to development of a new mortgage advisor front end platform which included a strict vendor selection and scorecard process.
Product Manager
CIBC
11.2013 - 06.2015
- Successfully managed the Indirect Lending portfolio for all of Canada.
- This portfolio provided the ability for third party retailers, private career schools and mobile advisors to offer Unsecured Lending products through a vendor portal.
- Collaborated directly with partners for program on-boarding and review of training materials that drove increased product knowledge among participants, resulting in higher funding rates.
- Curated positive relationships with vendors and back office partners in order to maintain the success and scalability of this program.
- Enhanced Indirect Lending portal functionality by implementing various changes with vendor technology teams which improved usability.
Mortgage Service Specialist
CIBC
02.2010 - 11.2013
- Supported in-bound calls from frontline branch staff and external solicitor network related to mortgage servicing inquiries.
Customer Service Representative
CIBC
02.2008 - 02.2010
- Handled client requests and processed day to day banking transactions.
Skills
- Problem Solving
- Project Management
- Requirements Building
- Strategic Leadership Thinking
- Product Quality Assurance
- Stakeholder Management
- Teamwork and Collaboration
- Strategic Planning
Certification
CSPO - Certified Scrum Product Owner
Timeline
Group Product Manager
CIBC
04.2022 - Current
Product Owner
CIBC
02.2018 - 04.2022
Business Consultant
CIBC
06.2015 - 02.2018
Product Manager
CIBC
11.2013 - 06.2015
Mortgage Service Specialist
CIBC
02.2010 - 11.2013
Customer Service Representative
CIBC
02.2008 - 02.2010
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