STACEY AVERY
Scarborough,Canada
Summary
Highly skilled and customer-focused Bartender and Server with 15 years of experience in fast-paced hospitality environments. Adept at crafting innovative cocktails, providing exceptional table service, and ensuring a memorable dining experience for guests. Strong knowledge of mixology, food and beverage pairings, and responsible alcohol service. Thrives in high-energy settings, delivering efficient and friendly service while maintaining attention to detail and quality.
Experienced with providing comprehensive care to animals in clinical environments. Utilizes skills in assisting with medical procedures and ensuring well-being of patients. Knowledge of veterinary protocols and effective communication to ensure quality care and client satisfaction.
Overview
16
16
years of professional experience
Work History
Resource Vet Tech
University Health Network
02.2010 - Current
- Assisted in diagnostic procedures, including radiography and laboratory testing.
- Monitored animal health during examinations, providing immediate support for veterinarians.
- Developed and maintained efficient record-keeping systems for patient files and treatments.
- Trained junior technicians in best practices for animal handling and care protocols.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
Waitress
Sammy’s Restaurant
04.2019 - 04.2020
- Provide detailed information on menu items, including specials, and accommodate dietary restrictions or preferences.
- Process payments, manage cash registers, and ensure accurate billing.
- Address customer concerns or complaints professionally to ensure a positive resolution.
- Coordinate with kitchen staff and fellow servers to ensure timely and accurate order delivery.
- Maintain a clean and organized restaurant area, including washing glasses, utensils, and bar equipment.
- Assist with end-of-shift responsibilities such as cleaning sections, completing side work, and resetting for the next day.
- Follow all local laws and regulations regarding alcohol service and ensure patrons are responsible for their consumption.
Waitress
Husky House Restaurant
09.2009 - 12.2016
- Welcome guests warmly, guide them to their tables, and provide menus.
- Accurately record customer food and drink orders, ensuring any special requests or dietary restrictions are noted.
- Deliver meals and drinks in a timely manner, checking for accuracy and presentation.
- Check on guests throughout their meal to ensure they are satisfied and address any issues promptly.
- Present the bill, handle cash or card payments, and ensure proper change is given or payments are processed.
- Clear tables, clean dining areas, and reset tables for the next customers. Adhere to health and safety regulations.
- Communicate effectively with kitchen staff to ensure smooth service, especially for special orders or delays.
- Offer suggestions for menu items, beverages, and daily specials to enhance the dining experience.
- Address any customer complaints or concerns with professionalism Maintain a professional demeanor, follow restaurant policies, and represent Husky House with excellent customer service.
Education
Associate of Applied Science - Animal Science
Seneca College of Applied Arts And Technology
North York04-2005
Skills
- Exceptional Customer Service
- Food and Beverage Knowledge
- Teamwork and Leadership
- Problem Solving
- Conflict Resolution
- Extensive Hospitality Experience
- Smart Serve
- Mixology Specialist
- Cocktail Preparation
- Process Improvement
- Upselling
- Strong Work Ethic
- Team communication
- Surgical assistance
- Patient monitoring
Languages
English
Native or Bilingual
Timeline
Waitress
Sammy’s Restaurant
04.2019 - 04.2020
Resource Vet Tech
University Health Network
02.2010 - Current
Waitress
Husky House Restaurant
09.2009 - 12.2016
Associate of Applied Science - Animal Science
Seneca College of Applied Arts And Technology